Public GoodsReviews of publicgoods.com

I really like this company, and I'm mostly satisfied with their products and service. The only thing I don't like is that they filtering product reviews on their website. I wrote about the quality of the ingredients in their magnesium supplement, which was rather low quality (magnesium oxide known for its poor absorption) and it was not published despite being very polite otherwise.

Your rep was great. Not sure how the issue rose, but she took ownership, did the research and fixed the problem.

Great value

I love the use of clean ingredients in everything that Public Goods sells. I feel safe using the products and appreciate the product transparency upfront before I even purchase. I think there are areas of improvement as well: Such as the website interface, managing auto shipments, and the use of Plastic. I try to limit my plastic consumption as much as possible and I would love for Public goods to offer a take back program for their plastic packaging of bulk refills and other plastic materials used in shipping certain items. So this way they can be reused and upcycled in house at public goods. I really hate to have to throw them away after I finish refilling, seems like such a waste when they could be sent back, cleaned, and given to a new customer. Please become plastic packaging free! Plastic is awful for the environment.

I have order from public goods before and truly love their products for how natural they are. I placed a big refill order for my house consisting of like 15 products. Unfortunately in its route here almost everything was damaged and not useable except like 3 items. Thankfully the support team was a great help and replied to my damage request with just 2 hours and having everything reorder. I know it wasn’t public goods fault for the damaged products in route but they did a wonderful job at getting all of the items replaced. I will continue shopping with them!

Love the products they provide (quality, packaging and shipping speed) as well as the fast customer service.

I ordered a number of items, including the deodorant in the paper tube, some kitchenware, some cereal and snacks, and dish soap. Everything is good quality. I found Public Goods because I was looking for a plastic-free deodorant option, and this didn't disappoint - it works well for me and smells nice (mild citrus). The only downsides I see are the plastic bag used to carry the deodorant (I get that it comes in a paper tube - maybe a PLA-coated wrapper would solve this problem) and the shipping costs for small orders. The prices are not bad for these types of products, but you have to order quite a bit (especially for one person) to get free shipping.

Good products and good customer support