Shane W.
The company does not care about its… Their customers
The company does not care about its customer. I ordered a unit it took them 12 days to get it shipped out of the warehouse and get it to me. Leaving Tennessee going to southern Indiana. It’s a five hour ride. They ignored me. They push me off and they do not care. I will never deal with this company again all they do is ignore you. I had to call three times and emailed them three times in a row to get a response from these people and all they do is blow me off.
Response from PTAC4LessFeb 26, 2024
Thank you for bringing your concerns to our attention, and we sincerely apologize for the inconvenience you experienced. We want to express our gratitude for your understanding as we faced two unexpected challenges during the time of your order. A severe winter storm impacted our warehouse, resulting in road closures for an entire week. Additionally, our backend system experienced disruptions during this period, which regrettably led to a delay in receiving your initial email. Our representatives endeavored to communicate this to you over the phone and through email. We want to assure you that your order was prioritized as one of the first shipments once the roads reopened, and it was successfully delivered the following day. We genuinely apologize for any frustration or inconvenience caused by the unfortunate weather delays. Your business is important to us, and we sincerely hope for the opportunity to provide you with a smoother experience in the future. If there's anything further we can do to address your concerns, please don't hesitate to reach out. Thank you for your understanding.