PSAcardReviews of psacard.com

I felt it necessary to share a recent experience that has shaken my trust in the platform. I had purchased a 1980 Rickey Henderson Topps rookie card via Golden Marketplace, and after a successful transaction, it was added to my PSA vault. Days later, to my shock, the card vanished from my vault without any authorization or notification from my end. In my quest for answers, I've communicated with various representatives, even escalating my concerns to the highest echelons of the company, including the CEO Nat Turner. Throughout this ordeal, I've been met with vague explanations, and, most alarmingly, no one has given a direct answer to a simple question: "Can cards in my vault be removed without my consent?” To date, not only have I not received the card back or any clear policy explanation, but I also haven’t been compensated for the market value of the card or even the initial amount I paid. Essentially, my card and my money were taken without my consent or any viable explanation. PSA seems to want to blame Golden, and Golden seems to want to blame PSA. For anyone considering using Golden Marketplace or PSA Vault service, I'd advise caution. It's crucial to know whether your purchases, once confirmed and placed in their vault, are genuinely safe and secure. The lack of clarity, communication, and customer-first approach in my experience has been disheartening, to say the least.

I I paid over $160 for autograph authentication for four cards. All cards were deemed "questionable authenticity". Yes, I knew that. That was why I sent them to PSA. So, I pay $160 to be told what I know. If they cannot authenticate they should not be charging. I searched some forums and found that people who knew their autographs were real got the same treatment. Apparently, if you send it back AGAIN, you might get an answer. So, on top of that, for the $160, you'd think you'd get a nice holder. NOPE! I will not use PSA for anything, ever again. Nor will I purchase anything they graded. They do not know what they are doing.

I sent in signatures of flight crew for Howard Hughes world record flight around the world. They sent back an improperly signed form letter saying they couldn't certify with no documentation of analysis, no comparison of signatures or anything and then charged my credit card for the "analysis" of 5 signatures. This is outright fraud. They have no customer service. If you call you get a recording saying call back tomorrow. I've tried calling for weeks.

Where to start...contacted them about replacing a Letter of Authenticity (LOA) that was lost for a large (very large) Mohammed Ali display with robe, shorts, and glove all signed. Purchased at a high-end charity auction in LA years ago. Rep said they could do it using photos as shipping the product would be over $500. Over a year ago, I sent them photos, and my original invoice showing I paid $8,000! I tried following up - their authentication team was very busy (every time) supposedly. They lost my records while implementing a new CRM system (supposedly) but called me out of the blue and now say they need to see the display and items (which are in the display). Horrible follow-up, misleading bait & switch on what they could and couldn't do. Only good thing is it didn't cost me anything except long wait times and no help whatsoever.

This company has to have the worst customer service of any company I have dealt with. It is now at six months since they received my cards for grading. And good luck trying to get a response by phone or email to find out when they will send the cards.

Sent 5 cards in for grading. 3 of them shipped back to me because they think they are FAKE, when I KNOW that they are NOT. Still paid fulled price $75 for NOTHING...

On November 29, 2022 I mailed 20 sports cards with a total value of $800 to the Professional Sports Authenticator (PSA) in Newport Beach, California. According to the tracking information the package was delivered to their company on December 2 2022. PSA’s website showed that my submission was received on December 5, 2022 and entered into their system “Your submission has arrived at PSA.”. This particular order had a 120 day turnaround time. At that point I didn’t check on the order because I knew that it would potentially take 6 months for the order to be processed. I checked PSA’s website to get an update for my submission on May 22, 2023. I noticed that the status of my order had not changed since it was entered in their system. On May 25, 2023 I sent an email to their customer service department requesting information regarding my order. I finally received a response from a representative on June 2, 2023. I was eventually informed that my package had arrived empty. The representative sent me pictures of the package but all of them showed it was still sealed. The company claimed they opened the package from the bottom but didn’t have a picture of it. I was told that another representative sent me one email on December 19, 2022 to inform me of this situation. I’ve repeatedly stated that I did not receive such an email from their company. When I requested to receive compensation for my lost cards they denied any responsibility or liability for this situation. The representative requested that I file a claim with the USPS. However that wasn’t possible since the 60 day timeline had already passed. The representative apologized for the situation and told me that I had lost my $800 worth of cards. PSA still refused to accept any negligence on their part nor compensate me in any way. That response is completely unacceptable.

Paid for express (advertised as 5 day turnaround) and they took 22 days to assess it. Graded my card low and didn't describe why. Not responding to customer service requests. Card is lost in transit and I'm not getting help tracking it down.