JCS Walnut C.
Refunded after brief email discussion
My friend Miriam ordered a plant for me as an early birthday present. It arrived half dead, and completely died a few days later. Nothing I could do could revive it. When I emailed ProvenWinnersDirect.com about what happened, I just got an automatic email and it took a long time for them to follow up. When they reached out to me by phone, I was in an appointment and couldn't take the call, so they reached out to me by email also. They asked if I wanted a refund or a credit and I told them to refund the friend who bought it, and they refunded her promptly within a few minutes of the email that I replied back to them in with the order number and her first and last name. This took a very bad experience and transformed it into a very good one. Thank you!