ProvenwinnersdirectReviews of provenwinnersdirect.com

While shipping was quick the shrubs were very small. I was able to buy the same products and 2-3x the size at a local nursery for the same price.

I ordered 10 plants. Three of the plants arrived destroyed. I received three boxes. Two boxes had four plants each in them and the third box was the same exact size, but only had two plants inside. Both of those two plants were destroyed. The second box looks like it had been mishandled and one of the plants inside was completely turned on its side and that's the third one that is damaged. Shown 3rd from the right. The last box was in perfect condition and the plants were also in perfect condition. As you can see from the photo, the four plants on the left were the plants that came in the box that was intact. The second four plants in the second box which looked like it had been thrown around and mishandled. The last two plants came in the third box which looked like they have been floating around in that box. It appears to me the packaging really wasn't appropriate for FedEX shipping because the plants were too loose inside and just floating around. I'd admit there was mishandling by FedEx but this is always to be expected and shippers need to package products appropriately. The worst part is I contact them both by phone and e-mail providing photos on June 28th requesting a refund for damaged plants and a week later and they haven't responded. This is pretty disappointing.

Plants arrived crushed, broken with broken pots. No one answers the phone or returns emails.

I ordered flowers at the same time from both Proven Winners and Proven Winners Direct. The ones from what appears to be the "main" website were packaged and shipped flawlessly. The flowers from PW DIRECT were upside down and sideways in the box - four one-gallon pots completely ruined. I planted them but I had to cut them down to the ground basically. I contacted customer service and after a few emails they finally agreed the plants looked awful and sent me four new ones. They arrived in the same condition. The plants appeared to come from third-party greenhouses when I used PW-D so my guess is they are hit or miss, but the vendor I was dealing with was definitely a bust.

This is a scam company. I ordered and regretted it no more than 20' later at most. I wrote an email to customer service. They shipped them the next day w/o looking at their customer service emails. They said they would be in the office at 8 AM Monday morning. I called exactly at 8 and got the same recording. I called until 9:30 and no one answered. They DO NOT have any live customer service, they just pretend they do! No returns or exchanges, ever. If the product arrives damaged, it is totally at their discretion whether they credit you or not!!!! Run away from this 'nursery.'