Proven WinnersReviews of provenwinners.com

4 plants ordered and all arrived severely damaged. Two are beyond any chance of recovery. Waste of money and time.

When I first started ordering from Proven Winners Direct they were great. Great prices, didn’t have to spend a fortune for free shipping and everything was packaged perfectly. Fast forward to a couple of years later and every year the price you have to spend to get free shipping goes up, the packaging is inferior now causing you to receive damaged plants and prices have went up. I understand about the economy I get it but peoples income isn’t going up either. It just seems to me every time a company grows and gets bigger the worse they get for cutting costs and delivering inferior products. If your company is growing and prospering why is your packaging and shipping and actual products getting worse? I was going to place an order but now you have to spend $150 to get free shipping and shipping is $20 so just crazy if you just want a few plants plus the prices went up which they already charge more than the big box stores so just not worth it anymore.

Ordered 2 mock orange plants. When the plants arived they were danmaged. Planted May first, plants barly alive oct 2nd. Same issue with other plants ordered at the same time. Company shows a Total lack of plant care and customer support. Sold thru Home depot on line.

First, let me state that the plants appear to be well grown. They were rooted cuttings, basically, and were not heat forced. The larger plants were in different boxes, and were packed better and took no damage. That said, the smaller plants were in four inch plastic pots, and the packing was so poor that half the pots were broken. They looked like they had just been thrown into the box with no attempt to protect them. When I got them I had to tear the box open (easy because it was soaked) and try to gently separate the plants from the mess of mesh bags, soil, and broken pots. I emailed the company and they replied promptly, saying "Golly we're sorry to hear that! Plant them and they'll be fine!" I sent a more detailed email, and was told thanks for the thoughtful feedback, they would speak to the shipping department. I would have given a higher rating, but having read these reviews it is clear that they know they have a problem, and they just don't care. I would say order at your own risk. Also, to get basic tracking info they want you to download an app. The package came when I did not expect it, and was sitting in the sun, gently baking. I think we found it promptly enough to prevent damage, but time will tell. The notification that the shipment arrived appeared the next day, and would have been far too late.

Proven Winners Direct’s shipping standards, customer service, and processes are deeply flawed. My original order was automatically canceled, likely due to out-of-stock items, prompting me to place a second order that was confirmed and tracked. When it arrived, the plants were badly damaged, pest-infested, and shipped in a soggy, upside-down box. I reported this immediately, but the advice I received was inadequate. Without my knowledge, the company also shipped the canceled order and later sent me a text demanding payment, falsely claiming prior contact. This was unprofessional and in violation of FTC rules regarding unordered merchandise. I never received a confirmation or tracking email for the first order. After I paid in good faith, they acknowledged a payment issue but ignored the fact that I was not obligated to pay for a canceled order, and they failed to address the damage, pests, and questionable communication practices.

I would have been too embarrassed to have sent out the pathetic twigs this company shipped to me. $60 for two little broken half dead twigs. I cannot believe this company values themselves and their product so poorly. I am an avid gardener and order plants from many nurseries but never ever again from this company. The 2 little plants I received I would not have paid $2 for on a clearance rack. This company sells very nice plants to the large box stores but what they ship out via online ordering is genuinely pathetic. They can do better.

I ordered Direct from Proven Winners. I love, love my plants so much! They were so well grown, packed and sent to me....I ordered the Rockapoco Impatiens and Double Up Begonia.My planters immediately looked AMAZING!. A GREAT SIZE WAS SENT...I CAN'T SAY ENOUGH ABOUT MY SHOPPING EXPERIENCE.

I placed an order for 12 plants on May 30th. I tried calling to cancel the order the following day but was unable to reach anyone so I left a message. I also sent an email requesting to cancel the order. I received a response the following Monday stating the following..."Thank you for reaching out. Our 'Ships Now' orders are shipped on demand. Due to the fast shipping measures we have implemented, we cannot make adjustments or cancellations to 'Ships Now' orders after they are placed. I am sorry for any inconvenience." The order hasn't even shipped yet and they are basically saying "too late". Also, none of the items I ordered stated they were "ship now" items. If they actually cared about their customers, this order could have easily been cancelled as the items have not yet shipped. Needless to say, I won't be ordering anything from them again and I would advise anyone to stay away from this site!!