Nancy T.
Damaged plants promptly replaced
My plants came broken and inverted in the container due to rough handling by the shipper. The company quickly responded by sending new plants that were packed much much better (smaller box, more protection.) All I had to do was take photos of the damaged plants. These clematis plants are known to be hardy. The company could have just instructed me on 'fixing' the plants, but they never hesitated to just send new plants at their expense. Incidentally, I WAS able to fix the plants by carefully taping a toothpick 'splint' to the broken stems. Now I have four healthy plants instead of two!

