ProudpetownerReviews of proudpetowner.com

Purchased this item, it had an unfinished seam on one of the edges, I have emailed 4 times and had no reply, don't bother with this company.

Ordered the Med sized bed for our new pup. I was hoodwinked like others into thinking it was UK based, its not! Its USA and made in China. Ordered over 10 days ago, it is apparently in a Yodel delivery office 5 miles away and has been for 5 days. Email to company, not answered yet, their tel no is unobtainable, Yodel tel no unobtainable as reported as busy 24/7 If this is not a scam (it could well be), its service is non existent

I'll start by saying I have purchased items from here twice, each item I've received and was as expected. So why the bad review? Each time I purchased an item I used a different card and BOTH TIMES - within 2 weeks, I have started receiving fraud alerts from the bank for China/Japan. I don't buy much online and I'm very cyber security aware, I can't prove it but I'm 90% sure this company is selling card data after its sales have gone through, OR they have breaches they don't know about so customer card details are being stolen.

This company appears to be based in the uk however the delivery took almost 2 weeks. When the bed arrived it was vacuum packed into a much smaller parcel therefore the bed was all crushed. We ordered an XL bed for our vizsla. The pictures online show a domed hood to snuggle into however the hood on ours was soft but could feel that it was plastic inside the material. The website said quality guaranteed and returns if not happy. Our dog did go in it and his head hung out so I contacted them on the day of delivery to say that I would like to return. It took 4 days to reply and they wanted to get more details. At this point I explained that it was too small as our dogs head hung out. They didn’t reply with the address to return to and so I followed up a 4 days later. They replied to say as the bed had been used they wouldn’t accept the return. Very frustrating and expensive for something that we can’t use!

I saw the advert for their dog burrow beds on Facebook and ordered, expecting a quality product. The bed itself arrived vacuum packed so impossible to put back into the packaging it arrived in. The bed does not hold up, so the bit the dogs should burrow into just flops. Neither dog would go onto the bed. I immediately emailed customer support and will await their reply. The fact their return policy means you have to await a response and only then, if the agree, you get a return label is scandalous. I note they also need the return in the original packaging, impossible when they've sent it vacuum packed. For the price you expect a quality product and packaging, the website is all glossy and bares no resemblance to what you get, which looks like a cheap Chinese import. I hope I get my £44 back. A complete rip off if I do not. Stay clear, wish I'd read the reviews first!

Burrow buddy beds (19/12/2024) AVOID, AVOID, AVOID!!!! I gave one star for my first order of two beds, which was somewhat satisfactory, however my second order of an additional bed was nothing more than a SCAM!!! The second order was not as advertised, the design and colour differed greatly. The quality was absolutely shocking, utter rubbish and a waste of money, beyond disappointment to say the least. Customer services were dishonest, awful and unhelpful, they put the blame onto their suppliers. The item should have been withdrawn from sale immediately, rather than misleading customers. Bad business decision! Customer services reply: ‘Unfortunately, we were let down by our supplier, who sent us a shipment of stock in the wrong shade of coffee. Due to the time constraints involved in waiting for a new shipment, we had no choice but to use the current stock to fulfill orders. We completely understand how this may not meet your expectations’ I would not recommend this product or company, avoid! Don’t be disappointed, don’t buy!

Crap, I too have ordered before coming here. I ordered a dogbed. I've been sent a shipping email but there is no record of it. I will have lost money but hopefully no-one else does if they read here first. Smacks of scam!

Wish I had read these reviews before ordering. Over two weeks since ordering and dog bed still hasn’t arrived! Tracking number that I was sent doesn’t exist! Doesn’t look like my order will arrive so clearly a scam company. Do not order from them!