Protein FactoryReviews of proteinfactory.com

I have been a customer of Protein Factory since about 2004. I think the protein is some of the best on the market. Honestly depending on funds over my years of lifting if I could afford to purchase protein it has been Protein Factory's protein. The only reason I am giving the poor review is because I signed up for the protein subscription about seven or eight months ago and not realizing the subscription was not renewing was due to the price of protein inflating I manually paid. A couple days later I noticed that I actually did have an email, that went into my junk folder, stating the reason it was not automatically renewing. I understand fully on the price increase but after two requests I did not receive a refund on the product I never received. I would definitely rate the quality of product as excellent but because of the bad experience I have to give a poor rating.

Have been emailing since July 17. No response. Missing product in my order. Product in stock but no resend, no refund, no response.

Order never arrived

Your shipping sucks! I’m tired of it. I have spent hundreds of dollars as an Individual buyer. My latest order placed on 9/3 received a shipping notice on 9/6 and as of 9/16 still says ‘getting ready’ or ‘almost ready’. Your customer service sucks.

This used to be a good company to order products from. Their customer service has gone down. I ordered two products, one came, the other didn't, I reached out to get an update and no response at all. I waited 3 weeks, and had to contact my bank to reverse charges. Find a more reputable source to get your supplements from, and don't believe their supplement hype either.

I ordered my product with a $10 coupon. I never recieved the coupon. Not sure why but I don't have time to try and figure it out. The protein powder is good as always.

I placed an order and did not receive a confirmation of shipping until 5 days later. I did not worry about it at that time because I assumed there would be a delay due to heavy shipping traffic. I checked the tracking, however, and noticed the label had been created, but it had not yet been given to the post office. That was 12/14. By 12/18 it had not yet been given to the post office, so I asked to cancel the order. I was told it would be shipped that day. 12/19 it had still not been shipped so I again requested to cancel the order. I did not receive a response. The order was finally given to the post office on 12/21, two weeks after the order. I immediately emailed and asked why my order had not been cancelled and requested a refund. I was accused of trying to steal product. I stated I had followed the posted policies and requested a cancellation, that it was shipped was not my fault and I therefore should not be responsible for return shipping of an order I cancelled. Again I was accused of trying to steal. I said I will be happy to return the product if I can get the return shipping paid for. I have heard nothing in response. This company didn't follow its own policies and then accuses someone of trying to steal. That's a fraud and terrible business practice. Re: the reply What the seller is failing to answer to in his response is that they did not deliver the product to USPS until 12/21, AFTER I had already requested to cancel the shipment per their policy. I requested to cancel on 12/18 since it had not been shipped or delivered to USPS. The seller is committing fraud by delivering the package to USPS after I cancelled in a deliberate attempt to dump return charges on me. Only after this did I dispute the charge with my credit card as I followed the sellers guidelines and they did not. I offered to return the product if they provide return shipping since this is their fault. They tried to dump the shipment on 12/21 after I cancelled and then play dumb. Re:, re: It still shows you delivered the package after I requested the refund. Nice try on saying it was on the 17th. You must not know how USPS works. As soon as you drop the package off, it is scanned. This way USPS shows chain of custody. At the earliest, you dropped the package off after hours on the 20th as they have been receiving packages on Sunday to keep up with demand. Since it was scanned in on the 21st, there was no way you delivered it on the 17th. Furthermore, your policy says it is shipped from you within 2 business days. You admit it was more than 10 days (8 business days) after the order was placed. Either way you are in the wrong and need to accept that. Once you provide return shipping, I will send it back unused as I have repeatedly said. Re:re:re The retail side is not open, however shipping side is open Sunday and overnight most nights. This guy thinks the freight shipping happens only during retail hours? Regardless, he did not drop the package off within his own policy timelines and only did so after I requested a refund. For the fourth time, happy to return the product when he pays return shipping. I don’t want it and won’t be forced to pay extra for his incompetence Re:re:re:re Please read the numerous negative reviews on the seller’s website before buying. I wish I had. If you do, you will see dozens of complaints regarding shipping issues including non delivery and weeks long delays. That he obviously wants to dupe people into believing it’s not his fault is odd when he admits he did not follow his own policies in shipping. While I understand he has not attempted to educate himself regarding the processing that takes place at USPS outside of retail hours, that is not my complaint. My compliant is he did not ship the product within the timeline his own policies require. When asked about the status of the shipment on 12/18 he lied. He pretends to be oblivious as to how it took so long to process and expects me to believe it took 4 days for USPS to receive the package. Then acts ridiculous claiming I said he dropped it off at midnight. He tried to sneak the shipment off to USPS after I asked for a refund on 12/18 and claims ignorance. All I am requesting is he provide return shipping so I can return his product, his ignorance aside. Seems fair given his incompetence Re:re:re:re:re Last reply to his nonsense On 12/18 I asked for a refund if it had not been shipped, which it hadn’t. Because he refused to refund the order, I cancelled payment through my credit card and offered to return it if it arrived. Never said I would keep it or wanted to keep it. Just not going to pay return shipping when he didn’t perform as his own policies require and obviously can’t trust him to be honest RE: I saw another reply was posted. I received a refund and they received the returned product. This was settled, still holding a grudge. Very petty