michael B.
extremely slow shipping
extremely slow shipping. no notification that only a partial order was being sent, as so items were backordered
Supplement Warehouse! Truthful & Honest Info about supplements such as whey protein & pre workouts.
Protein Factory (proteinfactory.com) has 414 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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michael B.
extremely slow shipping. no notification that only a partial order was being sent, as so items were backordered
moberman
I was disappointed that on the website it reported free shipping but when I placed my order, which was over $150.00, I was charged $5.99 for shipping. The website is easily accessible and there are plenty of products to choose from plus an excellent rundown of how to use the products and analysis of how they work. I would have given a five star rating if not for the above complaint.
New C.
Amazon checkout took several attempts. Product was highly recommend so I’ll be back
Maceo H.
Out of product. creapure, Depo 250.
Response from Protein FactoryAug 1, 2022
Hello, thanks for reply. There is a global shortage of Creapure. We can't get any. We have the Depo in stock on our website, but we are not selling it on Amazon.com
Angel G.
It took a while to receive the product. Once product arrived the instructions on product use was not provided. Measuring cap was not included neither was recommended amount per serving. The taste of the protein powder was also awful. If I could return this product after opening it I would.
Response from Protein FactoryFeb 15, 2022
Hello, thanks for the order. For delivery time. You selected FREE shipping which take 1-14 days. We do offer economy, standard, and speedy shipping for a cost. For the taste, the powder is plain, and this is what plain protein powder tastes like. We recommend plain protein powder because you are paying for protein, not flavoring. You'll notice the powder is 90% protein. If you look at the main stream protein powders today most of them are only 65% protein, because the rest is flavoring. Adding your own flavoring is simply and more cost effective. We don't care to sell our customers "fad" flavors like cinnabun, and fruity pebbles. We prefer to sell quality protein powder and leave the flavoring to our customers. For the serving size 1/3 cup of 30 grams. Thank you
Kevin W.
I love the Wisconsin Whey Protein but it took so long to be delivered.
Drew G.
Love the products but the website was really hard to deal with today
Mark G.
Item description of what I purchased was not clear. Attempted contact several times with no response back.
Response from Protein FactorySep 24, 2021
Hello. Thanks for the order. We are available M-F 8 to 4 pm EST. Text 7329019600 or email [email protected]. If you text AFTER hours sometimes it will be missed, but we try not to.