Orders take forever to process even though they take your money right away. Even if product isn't available they will still process the order and not inform you that the item isn't available just to take your money. You won't know that you're not getting the actual order until you receive your order in the mail 3 weeks later and it's wrong. Think twice before ordering from thia company. I feel like its partly a scam.
Response from Protein FactoryAug 30, 2024
Sorry for the bad customer service. sometimes we do make mistakes. But as far as a scam goes, definitely not as we have been in business for 25 years. I looked at your order history and you ordered from us at least 6 times before. I went ahead and refunded you and also shipped yo a free bag of protein in hopes to win your business back. My apologies. and thank you.
AZ
Azher
Absolutety BS company
Alex left me a voice note that he did not need my business.Let me tell you,I don't need your business.You don't ship products on time and when you are asked,you feel offended.Go,see a psychiatrist.
Orders shipments are way beyond their promised time line.
EDIT:you wanna play this game.lets play it.You are unethical because you don't ship products on time,even though one pays for express shipping and when you are asked ,you ,just like a tyrant ,use foul words.You are little man with big ego.
Response from Protein FactoryJul 17, 2024
We are a small business, not amazon.com. Sometimes we get behind with orders. But one thing our company does not tolerate is name calling. You texted us that we are unethical, which by definition which means we lack morals or principals. which again you stated we are with this review as proof. We would not be in business for 25 years if we were unethical and I find that highly insulting. We work hard to ship all orders out on time and we do accommodate special requests. The solution is to buy our products on amazon.com if you want fast shipping.
I was not offended by someone asking me where your order is. I was offended when you called me unethical. and you are correct I do not do business with people that act like you do and are nasty liars.
JB
Joe B.
Disappointing Experience: Lack of Communication and Customer Service
It is with a heavy heart that I am compelled to write this review about Protein Factory, a brand I have cherished and supported for years. However, recent events have left me profoundly disappointed and frustrated.
After placing an online order, I encountered a concerning issue where my package was inexplicably returned to the sender. Seeking clarification and resolution, I reached out to Protein Factory through the communication channels they specified – via text and email. However, to my disappointment, my attempts at contact have been met with deafening silence.
It has been a staggering 19 days since my initial inquiry, yet I have received no communication or act of customer service from Protien Factory.This level of disregard is entirely out of character for a company I have trusted and patronized for so long.
The lack of response is particularly disheartening considering the unwavering quality of Protein Factory's products. However, it pains me to admit that this stellar product quality is overshadowed by abysmal customer service and communication practices.
Echoing the experiences of other dissatisfied customers, such as Steve Pearl, it appears evident that there has been a notable decline in the company's dedication to its patrons. It is disheartening to witness what feels like a loss of passion for the business from the company's leadership.
While I still hold faith in the excellence of Protein Factory's products, I cannot in good conscience recommend purchasing from them online. Until there is a demonstrable improvement in their customer service and communication, I urge potential customers to exercise caution and explore alternative purchasing avenues.
In conclusion, while I regret having to issue such a warning about a brand I once held in high regard, I cannot overlook the lack of accountability and care demonstrated by Protein Factory. Proceed with caution, and do not let this company take your money without delivering the service and support you deserve.
Response from Protein FactoryMar 29, 2024
Sorry we missed your email. Lets get one thing straight off the bat, we DID ship your order. It was NOT our fault it was returned. WHy was it returned, because you wrote your own address wrong? And nothing for nothing, you write like we are off in some far off country or in outer space. I literally HAVE MY PHONE number on the the website to TEXT us anytime you want. You also write like BUYER beware, they rip people off. WE SHIPPED YOUR ORDER TO BEGIN WITH. We ain't perfect, so yea we missed your email, but don't be a cry baby and simply TEXT us, it literally takes 5 seconds. I would not have returned a harsh reply to you, but I don't like when people try to deter other people from buying from me. That is vicious and malicious behavior. That being said, if you did NOT issue a chargeback, you could text me at 732.901.9600, and I"ll reship your order PLUS maybe give you something extra. But if you're going to be malicious and try to damage my business, then issue the chargeback. I'd rather not sell to your type of personality.
SP
Steve P.
STOLE MY MONEY
Service has been getting worse and worse and this time THEY COMPLETELY STOLE MY MONEY.
4 attempts by email and text to check the status of my order and NO RESPONSE AT ALL.
This company is totally tanking into the toilet bowl. They were good when the owner Alex had a passion for business 20 years ago. Now evidently he couldn't care less about the his customers, and even stealing money now. STAY AWAY FROM THIS COMPANY. There are many great companies very eager to please
AH
Alfredo H.
No bull listen to the reviews
No bull listen to the reviews. The shipping is bull I never received a tracking number 14 days later no package no tracking number. No response at the end. I called UPS they informed me it was delivered on the 17th. again emailed and text protein factory finally this Wednesday January 2024 finally responded and send me a picture of the tracking information. Nope no package I guess it’s my fault for ordering from them should have checked the reviews.I’m out 100 bucks and I’ll protein factory said is oh well. Never buying from this company again.
Response from Protein FactoryJan 10, 2024
We did ship your package as you admitted and claimed you never received it which DOES happen. The tracking showed your package was delivered. BUT then you texted us using FOUL language and swearing at us, which we do not tolerate and will cease all communications with you if you behave this way. We have your text messages to prove it. If you would like to apologize and handle this situation maturely we can proceed and reship your protein powder. We have been in business for 25 years and that is our policy. All customers will treat me and my employees with respect.
LA
Leigh A.
Order not received
I ordered egg white protein on 10/16/23, the money was taken out of my account 10/17/23. Shipping was 4 to 14 days for $0.99. I waited 14 business days when I did not receive the item, I texted 11/6/23 with no response. I then sent a messenger message 11/7/23 with no response. Today, 11/8/23, I emailed Alex stating, if the item was not shipped yet, I would like to cancel the order or if it has shipped, when can I expect to receive it. He replied stating he will cancel the order. I wish there was a customer service to talk to, but there is only text, messenger or email to contact Alex.
Also, I don't know what the hold up was for such a delay. If it is due to low supply, maybe note on your website that there is a high demand and that it could take longer that 2 weeks or whatever the time frame might be. Just a suggestion. ✌️
Now to wait and see when the money goes back into my account.
11/13 - still waiting on my refund.
Response from Protein FactoryNov 8, 2023
sorry we ran out of egg white protein. our fault.
JL
Jaxson L.
I ordered my product 18 days ago
I ordered my product 18 days ago! It still hasn’t shipped! They have taken far too long with this order, and better yet, customer service barely even responds. I need my money back. Don’t even ship my item. I would think twice about buying from this website as he will take your money and drag his ass!!!
Response from Protein FactoryOct 31, 2023
We did ship it. Sorry, we do not control the FEDEX trucks, the driver, the weather. Here is your tracking. 785571908662
CA
Cameron
I ordered a bottle of unleashed on Oct…
I ordered a bottle of unleashed on Oct 16 with an extra 20 dollars for their 4 day shipping. It has just been shipped today on Oct 25. I am not sure why it shipped so late, but if you’re thinking about spending the extra money on shipping, most likely, you will get regular shipping services.
