Protein.comReviews of protein.com

I received my order the next day after I ordered it. One of the tubs I received was already opened so powder had escaped in the box. I emailed customer service explained the situation with photos as evidence. They were very quick to respond & offered a replacement of any flavour & processed the new order for next day delivery. My experience regarding customer service was very good....thank you Tracey for your help.

Dårlig produkt der er alt for sødt og kvalmende. Det smager ikke friskt. Dårlig kundeservice og spild af penge! Meget skuffende oplevelse!

I made a big mistake to order with this company this Protein.com customer service are helpless I emailed them many times to cancel my order but they dont want to cancel my order no reply for refund or anything even they dont want to help with shipping address change also this Protein company are scams please go with another good Protein company instead of this rubbish i am regretting my self to order with this protein company i will never recommend anyone

I bought the pina colada tasting meal replacement shake, arrived quickly and filled me up for almost 7 hours! Really impressed😊

Although delivery is fast; I ordered one flavour and they sent another (which I can’t have due to allergies)…. They won’t allow to return (even if sealed) or a refund. I won’t be purchasing from them again. Shocking customer service

Ive had a few of these and really liked them my favourite was coconut and pineapple well I ordered another and when I opened it it was white not yellow like previous one and there was just a sweet taste to it there was no pineapple and coconut at all I used the chat on their page and I just got a fobbed off emailed that they cant replace or refund and to put a pinch of salt if its too sweet Extremely disappointed think ill try another company customer service is terrible

While the company does state its returns policy on the website, in practice it makes returns nearly impossible. A large proportion of their products are either classified as non-returnable food items or sold as part of promotions and offers, which are also excluded from returns. This effectively means that most purchases cannot be returned under any circumstances. What is particularly concerning is that even completely unopened products are not eligible for a refund. For a company selling consumable products, this feels extremely unfriendly and not customer-focused. Although the policy is written, the overall structure gives customers very little flexibility or protection once a purchase is made. It also raises questions about confidence in the product, as there is no option to return even sealed items. Overall, this has been a very off-putting experience and has put me off purchasing from this company again.

I saw this advertised on my socials. Struggling with weight and have a big event coming up. Thought I would give it a try. Order arrived the next date, very well packaged. First shake today and it was really nice (very sweet) I did my research beforehand as there are lots of companies to choose from but this company stood out. This was by far the most reasonable and had good results.