Natasha G.
Do not order products from this company…
Do not order products from this company because when they are not delivered Protein.com will do everything in their power to keep your money! I ordered products on the 27 November, on the 2 December and on the 4 December I received emails from EVRI apologising for the fact that the goods had not been delivered. On the 5 December EVRI changed the information on their portal to say that the goods had been delivered which was a lie. On the 8 December EVRI emailed me to apologise for lying and claiming that the parcel had been delivered when it had not and admitted that the package was lost. Several times I emailed the EVRI incident reports to Protein and sent several emails and they are making me jump through hoops to get my money back. Even after receiving the EVRI incident reports they emailed me insisting that the goods had been delivered. Now they have sent me a form to complete if I want my money back which I can’t because it’s a PDF and I don’t have a printer so I will have to go back to them yet again to obtain an editable version of the form, yet more delays so that they can keep my money. I have had to raise the transaction as a dispute with my credit card company but if Protein still insist on keeping my money then I will have no choice but to go through the small claims court. At the end of the day when you purchase goods from a company in good faith you make a contract with them not the carrier and good customer service dictates that upon receiving irrefutable evidence of goods not being delivered that monies should be swiftly returned. Any company who isn’t willing to do that should not be dealt with therefore to anyone reading this please take this as a warning and avoid this company.




