ProstoboxReviews of prostobox.com

Terrible service. I've sent the package over prostobox and it stuck on the clearance for 8 months. The whole time I've asked support for details but they didn't reveal any. I was told just to wait a bit longer. After another month the package was returned back to service and they've charged me for 120$ without any reasons. Support said I was charged because some of the items now under sanction list in the transit country they've chosen by themselves! And now I forced to pay another 400$ (120+280) besides what I have already paid for the first attempt (260$). Total delivery cost became way more than the contents itself. That's ridiculous!

Horseshit commissions on carrier payments. The difference with the exchange rate is over 20%. Questions on this topic are ignored and even banned me and my account where there were orders from stores. No longer answer me in any way. They stole my purchases from me!

Cheated with the affiliate program. Why make a promotion and write it on the site if the conditions of bonus accrual by referral code are not met. Prostobox employees keep coming up with excuses as to why bonuses were not credited. They can not solve my issue. I'm afraid to imagine what will happen if something happens to the parcel, if they can't solve such a simple issue.

Дно, а не сервис , арестовал 7 посылок и заблокировали аккаунт, сказали отправлять в магазин обратно а так же доплачивать за каждую посылку по 50$, учитывая что срок возврата прошел, то я должен просто подарить магазину посылки и еще поделиться деньгами с ними, поддержка перестала отвечать и просто игнорирует, не рекомендую пользоваться

Vyrazheniye "Kliyent vsegda prav" - ne nash sluchay. Navyazyvayut dopolnitel'nuyu upakovku, vrut chto eto delayetsya iskhodya iz pravil perevozchika, v itoge vykhodyat za predely gabaritnogo gruza i ty pereplachivayesh' +150 dollarov za dostavku. Po vremeni v puti - absolyutno ne sootvetstvuyet zayavlennym srokam. Podderzhka nikakaya - ty zadayosh' konkretnyy i ochen' podrobnyy vopros, no operatory chitayut tol'ko pervuyu strochku i otvechayut na neyo, v itoge ty zadayosh' neskol'ko malen'kikh voprosov, i na kazhdyy ukhodit posledovatel'no po dva dnya, i kazhdyy raz v nachale ozvuchivayesh' pros'bu chtoby prochitali tvoyo soobshcheniye tselikom. S momenta postupleniya tvoyego tovara k nim na sklad, ty stanovish'sya zalozhnikom situatsii i podchinyayesh'sya vsem ikh netselesoobraznym "korrektirovkam". Teryayesh' i vremya i den'gi. Luchshe nayti chastnogo chelnoka chestnoye slovo... I samoye glavnoye - ne smotrite na reyting, oni predlagayut kliyentam ostavit' otzyv v obmen na 3 dollara na balans! I konechno kazhdyy kto nakonets-to poluchil dolgozhdannuyu posylku, khochet khot' kak-to kompensirovat' sebe vse eti moral'no-unizitel'nyye khlopoty. Eto pryam merzko. Ещё 1 086 / 5 000 Результаты перевода Перевод The expression "The customer is always right" is not our case. They impose additional packaging, lie that this is done based on the rules of the carrier, as a result, they go beyond the limits of the overall cargo and you overpay +150 dollars for delivery. In terms of travel time - absolutely does not correspond to the stated deadlines. There is no support - you ask a specific and very detailed question, but the operators read only the first line and answer it, in the end you ask a few small questions, and each one takes two days in succession, and each time at the beginning you voice a request to read your message entirely. From the moment your goods arrive at their warehouse, you become a hostage to the situation and submit to all their inappropriate "corrections". You waste both time and money. Better find a private shuttle honestly... And most importantly - do not look at the rating, they offer customers to leave a review in exchange for $ 3 on the balance! And of course, everyone who has finally received the long-awaited package wants to somehow compensate for all these moral and humiliating chores. It's downright gross.

Могут не отправить товар , за товар что не отправили деньги не взмещают, и не уведомляют что отправлена не полная посылка

My first shipment with this service went smoothly and without hesitation, I ordered another one for more than $700 without hesitation, and here the show begins. The parcel arrived at their warehouse, but I don’t know how to transfer it to assembly due to a service error. The support service responds every 3 days, and the answers are from the category: - Your request was not fulfilled due to the impossibility of its execution. - What does it mean? - You did not write explanations for the request. - I wrote. - We didn't see it. Moreover, as I said, each message comes every 3-4 days. I already have paid storage, and at the same time I find myself in an interesting position: 1. I can’t send a claim to the store, because they have the status “delivered and received” (to the warehouse address) 2. I can't receive the parcel, because the clumsy site gives an error. 3. Support does not respond, and as I understand it, it will start responding promptly when paid storage reaches $100, for example) At the same time, any action: splitting the parcel, photographing the contents (to fill out the customs declaration), an urgent support response (which is not urgent) all costs $ 3-5, while their own mistakes are not recognized in any way and are not reimbursed. Moreover, the support communicates frankly boorishly and condescendingly, and when the arguments run out, they simply stop responding (even once every 3 days), and you have to create a new request. so if you don't want to lose your money - I strongly advise you not to! They send the first order promptly and inexpensively, especially in order to then extract money from you by holding your package.

Ужасный сервис и Мошенничество с доставкой! СТОИМОСТЬ ДОСТАВКИ ОНИ СИЛЬНО ЗАВЫШАЮТ. Непонятно из чего рассчитывают. Служба поддержке молчит везде. Зайдите в вк и увидите как много людей пишет в комментарии и им никто не отвечает. А потом и вовсе вас внесут в черный список за то что вы задаете вопросы! Вот пример расчета доставки: По их калькулятору на сайте посылка весом 1,5 кг и стоимостью 74,97$ должна стоить = 26,99$ + доп услуги. ИТОГО = 37,47 $ Мне насчитали 52,48$ не обосновывая такую цену. Посылка №579104 пришла с браком и рваной коробкой. Поддержка как всегда молчит.