Kadrice R.
Not doing this again ....
After getting a resume done from ProResumeHub prior to 6/21/23 I then requested a revised resume with the same work history, but this time I needed the references on a separate page in PDF format. So when all is said and done I'll have the PDF resume on one page and PDF references on a separate page. When I emailed support on 7/4/23 about this they answered ( On a holiday ! That was cool of them ! ) And I was previously told by Amelie my 65.00 package I have doesn't include unlimited revisions. I then went back to their website pricing and found that it does and sent her a screenshot. She never responded back. I was later contacted by Jade by email on 7/5/23 and I can only wonder what the words " Unlimited Revisions " mean to them because in that message he never addressed or resolved my concern as minor as it was. In other words he never confirmed that , " Hey I see what you mean. " Unlimited Revisions are on your 65.00 resume package. ". We'll get on that small revision you requested . " Should have it in X amount of days." But that didn't happen. Instead Jade sends me a lecture-type email on what services they can provide for me that had absolutely nothing to do with my concern which makes me doubt he even read my message. Even though they have a good product their Customer Service is lacking, and I regret choosing them for that reason. Customer Service is everything to me and in my opinion when you show a customer you're not listening , and you don't bother to follow up with a customer when they initially message you ( and at least offer an valid excuse for ignoring or forgetting you ) you're basically showing them that you don't care. Not a good look.
Response from Pro Resume HubJul 6, 2023
Thank you for your feedback. Firstly, please note that the $65 resume package specifically includes a PDF file version and does not encompass the Word format. However, as a gesture of goodwill, we provided you with the Word format despite it not being part of the package. Secondly, while the $65 Basic package offers a standard design template, we went beyond the norm by presenting you with a custom professional design template for your resume. Our aim was to prioritize customer satisfaction and deliver a unique and tailored design. Regarding your request for an entirely different reference page, we addressed this matter in a comprehensive email that we sent you. We apologize if the email came across as lengthy or lecture-like, as it was not our intention. We intended to provide detailed information and clear up any misunderstandings. As a professional business, our responsibility is limited to the items included in the purchased bundle. If you require additional work beyond the package's scope, we kindly request that you compensate us accordingly for the extra effort. This practice ensures fairness and enables us to allocate the necessary time and resources to fulfill your specific requirements. We urge you to reflect on the comments you have made here on Trustpilot. If you approach this situation sensibly and with maturity, we believe you will appreciate the context of our communication and the efforts we have made to meet your needs. Your satisfaction remains a priority for us, and we are committed to resolving any outstanding issues. If you have further questions or concerns, please do not hesitate to contact us directly. We are here to assist you.