Proper ClothReviews of propercloth.com

- Shirt 3/4 inch bigger than ordered chest+midsection dimensions after a laundry cycle - Ordered remake, arrives weeks later, too small. - Very polite customer services but don't answer the questions asked - pre-canned answers sent in a rush. There are easier ways to buy a good custom shirt, I give up. Refund promised.

Wow. All these reviews about amazing customer service. Not my experience at all. Product sent via DHL, but required signature, which was not relayed during my shopping experience. Since it delivers middle of the day in my area it went undelivered for 5 days with no notices from the company or DHL. When I finally realized this I dug into the DHL delivery options only to find that Proper Cloth had actually restricted that option on the shipment. Product sat on hold for > 3 days with no response from Proper Cloth customer service on a request to lift that restriction. I then informed Proper Cloth that I would file a claim with my credit card company if they didn’t help. Did this 3 times, finally gave them a deadline. No response. Filed the claim, it was refunded *immediately* by the credit card company.

Consistency in sizing is lacking from one order to the next even for an identical model shirt. I have ordered from them several times and I’ve given up. At first I believed the lack of consistency in fitting was due to the different shirt designs until I ordered a same shirt back to back. The shirt sizes are so inconsistent. It’s not minor. Even my dry cleaning mentioned it. I also just received a suit jacket through their “smart sizing”. I need to return it for a refun as the quality of the fabric is bad. I have messaged, emailed and even called them without a reply. Their website doesn’t offer a web option to simply request for a refund either. I’m avoiding proper cloth at this point. Avoid.

First shirt was poorly sized b/c I tried to do it at home. Tried again, was worse, then got fitted in NYC b/c I happened to be there and that shirt fit great--except the collar completely fell apart and started bubbling before I even put it on--straight from the factory it came with defects. The next two shirts I ordered (remakes in the same fabric and style) had the exact same issue. Currently fighting for a refund, and I will be contesting with my credit card company.

Complete disappointment. I was looking forward to a perfect fit and a quality shirt. Don't waste your time.

I dealt with this company extensively and ended up doing 3 refittings. Each time the fit was not as expected no matter how carefully I measured, and the quality of the shirt itself was subpar. As others noted, the shirts also came severely wrinkled and I was unable to flatten them out after ironing/steaming. Overall, just an underwhelming experience that resulted in an unwearable shirt. The only positive thing I got out of this was having to learn more about the measurement process and fitting terminology. I ended up going with Charles Tyrwhitt instead for another dress shirt. They had more size options that go between off the rack standards, but with far less hassle and quality issues than this made to measure company

Really poor fit! and the materials were very poor. I feel like I should have just wandered down to the local store and gotten fitted by a tailor. And if I buy in real life I can see the quality.

Honestly was excited about giving this a shot. I had saved over 1k to invest into a nice suit... I typed in all my measurements and the order finally came in after about three weeks. I had shoulder divots and horizontal lines in the seat. The lady who assisted me was very kind and adjusted my measurements off a virtual consultation where she could see my fit. Waited for the second order after returning the first... now here's where my real problem kicks in... FedEx shows the wrong delivery dates multiple times... my parcel goes to Alaska, gets sent back to Singapore, goes back to Alaska AGAIN, then for some reason goes to Shanghai China, then to Japan... from there it takes off to Tennessee then finally to my location, and for some reason from LA they ship it back to Tennesse again, then back to LA once more and finally gets delivered... These were minor Trivialities but still things that bugged me quite a bit. Now I try on my newly made suit... 1) the suit is wrinkled beyond belief... and the pants look like normal clothes that had been sitting in a dryer far too long and got wrinkled. 2) the size of my suit had not changed... still the same EXACT shoulder divots from before. 3) the seat was still showing horizontal lines... 4) My pants waist, which we didn't change, were somehow feeling even tighter than before... and no I hadn't gained any weight... I'm thoroughly disappointed in even giving this place a shot... honestly its better to find a nice suit you like off the rack and proceed to go to an actual tailor. Don't make the mistake I did unless you want to drop money for suits and shirts that you're stuck with that don't fit. I can't even ship the product back because they give only 1 complimentary remake.