Proper Insurance ServicesReviews of proper.insure

If you, are looking, for, a great, insurance company, Proper, is the, company! Mike Wolf, with Proper Insurance, is really somebody, worth knowing, in the, insurance business! Mike, took the time, with my policy, and carefully, always communicated quickly, his staff, are always, very friendly and attentive. I took, my policy, out for, my Dahlonega Airbnb, and it was, the first time, I had insurance, with a, short term rental policy. Proper and Mike Wolf are the golden 5 stars!!

Taylor was great! She was very knowledgeable and was able to explain and guide me to the right coverage for my rental! A+

At the end of 2022, I decided that I would like to start to rent my second home in Vermont. Little did I know that the search for an insurance company was going to be an unbelievably difficult task. Each company I contacted seemed to have quirky exclusions, some required unique alterations before insuring me, (e.g. a security system must be installed with alarms for all windows ---I have 47 in the house!) and others were just plain obtuse or unresponsive. After several months and MANY hours researching potential insurers, I came across Proper. From the beginning, the experience with them was 180 degrees from what I had experienced with the other carriers. To a person, they were clear, open, honest, responsive and team oriented. Taylor Stults, the agent on my account was especially attentive and helpful. I explained my situation and she carefully went through each of my options, explaining them in terms I could clearly understand. I can’t say enough good things about her. Before signing the final policy, I ran it by my insurance broker who I use for my primary residence and other insurance needs. He has been in the business for many years and is known for his very conservative approach to limiting risk exposure for his clients. His feedback --- “It’s an outstanding policy, Donna---comprehensive, clear and thorough! You really can’t do better.” This year I received my renewal quote. The premium had increased and rather than hiding that fact, Proper upfront offered a clear and concise explanation of why. Once again, I reached out to Taylor and she helped me sort out what coverage I should clearly maintain to meet my specific goals/needs, and what optional items might be eliminated that would reduce my premium but not add substantial risk to me. I clearly feel like it’s a partnership and I’m being well taken care of. I would highly recommend Proper Insurance to anyone looking for exceptional coverage, at a reasonable cost, with superior customer service. Truly ---they stand out in the industry!

I had an incredibly smooth and prompt claims process with Elizabeth Douma and the Proper team!

Thank you Sarah Elgin, the service received was exceptional and superior! Sarah made sure that all of our concerns were addressed for billing renewal and underwriting questions needed to make sure we renew timely. Proper Insurance is the best, we have new projects and we will certainly continue our relationship.

I had delays on listing my property because of some structural issues of the property that had to be fixed and impacted by long construction delay. I have informed them several times that the house was still not ready and they cancelled my insurance. when I am now ready to list the property they offered me the same insurance with 27% increase for the same policy, and blaming the inflation when in 2023 the inflation has nothing to do with it because all other companies I talked with gave me a much lower quote at the same conditions. they do not care about their clients, just want to make every penny out of you

Our adjuster was Matthew Stewart and he was great to work with! Was easy to talk to, reasonable and stood in our corner through the entire claims process. Really happy with Proper!

My agent, Taylor Stults, went above and beyond throughout the process, crafting a bespoke coverage plan to fit my needs in South Florida at a fair price. She is a true asset to your firm and the most knowledgeable and communicative professional I've worked with in the STR industry. The educational emails that Proper provides are a goldmine of knowledge. I will be recommending Proper & Taylor to all of my peers in the STR industry.