Tim
Above and Beyond
Staff took care of issue that was nit created by them. Package was lost by UPS. Propel sent me another part Next Day Air to correct it.

PROPEL PARTS is the premier online store for Heavy Equipment Replacement Parts. Our mission is to make buying parts affordable, fast and easy.
Propel Parts (propelparts.us) has 128 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Tim
Staff took care of issue that was nit created by them. Package was lost by UPS. Propel sent me another part Next Day Air to correct it.
denise
When I had questions, they were answered quickly and kindly. Thank you!!
technicaldiff36
dont return phone calls, cant get a order correct, really rude, return policy changes per day, stay away
Response from Propel PartsAug 25, 2025
We’re truly sorry to hear about your experience. The concerns you raised about communication, order accuracy, and our return policy are not the standard we hold ourselves to. We take your feedback seriously and are reviewing what went wrong so we can improve. Our Customer Service Manager will be reaching out to you right away to gather more details and ensure your concerns are addressed.
Ruslan Z.
They are great !
Response from Propel PartsAug 18, 2025
We were delighted to assist you!
Mark
Excellent Customer service
claudia
Yes, very satisfied with the service, you have been very kind!
Response from Propel PartsAug 11, 2025
Thank you so much, Claudia! 🌟 We’re thrilled you’re happy with our service and truly appreciate your kind words.
Veni
Great company with outstanding customer service. Always get answers to my questions and always get my order to me quickly!
Diego R.
Good service, quick response.