Michelle
Part incorrectly priced on website.
I placed and order for a part from their website with no problem. A few hours later I received an email from Deb in customer service. Deb said they have the part in stock but not for the price I paid. Deb said I had two options which were to get a refund or pay double the amount that I placed the order for. At the time I received the email from Deb the part I ordered was still showing in stock for the price I agreed to. Deb said it was a rare occurrence that their website showed incorrect prices. I felt duped and misled by their website.
Response from Propel PartsOct 1, 2025
Hi Michelle—I’m so sorry for the experience you had. I completely understand how disappointing it must have felt to place an order with confidence, only to be told later that the price was different. That’s not the experience we want for our customers. The issue came from a pricing sync error on our website, which caused the part to display at the wrong price. That’s on us, and I want to sincerely apologize for the confusion it created. As soon as we became aware of the discrepancy, we reached out and processed a full refund for you that same day. Our intent in situations like this is never to mislead, but simply to be transparent and give you the choice between a corrected price or a refund. I know that still doesn’t erase the frustration. As a gesture of goodwill, we’ve also reached out to you offline with an additional apology and an offer to help make this right. Thank you for your honest feedback—it helps us improve and do better for our customers moving forward. — Customer Care Team, Propel Parts