PrometricReviews of prometric.com

Like many others, my experience was tough and very negative. I work in a prison environment and what I experienced here with my exam is seriously exaggerated, even compared to what we would expect from real-life secure environments. Prometric is taking the mandate to the extreme. I had to literally empty my office space in order to be allowed to take this exam. This is only the first part. Throughout the exam, the assigned proctor kept sending startling warnings because one finger was in front of my mouth or because I approached the computer monitor to look at a graphic. Prometric needs to do better. Not only are they taking this to the next extreme level of surveillance, but when you actually need them they fail to provide assistance. At the end of my exam, a simple message appeared to tell me the exam was over and the application was automatically shut down in an instant. No nothing to confirm the results were successfully recorded, no support, no email confirmation, nothing. I mean, what is this thing? We need to consider the alternatives out there. I will for sure inform the institution behind my exam about the quality of my experience.

I am currently taking the ATT/CTA pathway and my experience booking CBEs has been very disappointing. Communication has been extremely poor, I’ve had to spend hours chasing updates by phone, which adds unnecessary stress and anxiety. Despite having approved exam arrangements due to my circumstances, these have not been accommodated effectively. This is my second attempt to book my Law exam since October, and the process remains unclear and inefficient. There is no accessible online booking option for those with special arrangements, which forces reliance on phone calls and makes the process even more difficult. I hope these issues are addressed soon to improve the experience for students in similar situations.

Totally insane experience while trying to do the certification, software was not working on Windows 11 Proffesional, you had to have old Windows 10, which is now not even supported. Lack of support, unfriendly behavior.

I can’t figure out how/why the US government contracts this company! It’s the worst possible testing experience anyone can think of! The people who answer the calls somewhere in Malaysia have such bad English pronunciation that communication is hard over the phone. If you ask them to repeat or speak up, they get defensive and rude. On top of that, they do not have accurate information. I called three times over the same issue; the three times the information I was given did not coincide with my test sponsor’s responses. I requested accommodations and submitted all the documentation requested. They never got back to me. I walked into the test center only to find out, seconds before my test, that the accommodation had not been granted. They had the nerve to send me a survey about the accommodations! I wish the government would not renew the contract with this inefficient, incompetent company.

Poor communication, unprofessional, dismissive, condescending, disrespectful, and stressful. I’ve been fighting with them for months over a service they won’t provide and they refuse to give me a refund. The cherry on the cake, they won’t communicate with me, but when I disputed the charges with my bank, they had zero qualms communicating their refund policy to the bank. Of whom I will also be cancelling services with. Needless to say, it’s not worth working with this company. If what you want to do with your life relies on this company for testing, I’d suggest picking a different profession or preparing for the worst.

I had a horrible, traumatic experience with Prometric. I enrolled to take a $400 test and studied for months. I opted to take the test via a virtual proctor, through Prometric. I read the instructions, watched the tutorials, tested all my equipment, and was ready to log in, get cleared, and take the test. It took Prometric 70-75 minutes to complete my clearance and start my test. I was passed around to four different proctors, each of whom had to restart the security clearance process and had a different understanding of the "rules". The first proctor repeatedly spoke over me, jumping right to "I am sorry, you cannot take the test" rather than working with me to find workable solutions. After paying $400, waiting and studying for months, I did not appreciate being told I needed to reschedule over and over again, and for fixable reasons. They have a list of tasks they need to go through to complete the screening (to ensure I do not have access to any test materials), and I understand this. Still, as we tried to go through the list, she saw an issue with every step and, instead of stating something as simple as "You will need to remove the airpods from your ears now and for the remainder of the test" (noise cancelling), she would jump to "I'm sorry, you can't take the test today because you are not allowed to wear cordless ear pieces". And when I would try to answer that I'd take them out, she would talk over me and start initiating an exit from the camera, closing the call. This happened not once or twice but with every single step we had to work through. The main issue is that I live in a tiny manufactured house with an open floor plan, and I use portable walls and X-Pen gates to separate my dogs when needed. She told me to put the gates and a soundproof wall around my desk to separate the dogs from me, and I did. A few minutes later, she starts with, "I'm sorry, you can't take the test." I kept saying, "I am doing everything you are asking me to do, what have I not complied with? Why are you telling me over and over again that I cannot take the test? If you see a problem - tell me so I can change it - please stop telling me you are stopping the call and preventing me from taking the test." This went on and on. Then, she suddenly disappeared, and proctor #2 came on. He also disappeared a few minutes later, and after several minutes of me frantically typing in the chat box, asking where the proctor was, thinking there was no one online on the other side, #3 entered. Each time this happened, we started over AGAIN. At this point, I am told that the wall is not allowed, and I can't take the test with the dogs in the same room, even if the gates and portable walls keep them separated. I was told I could not take the test in the bathroom, even though the criteria are "enclosed room with a door, no other living beings in the same room." I have two cats in my bedroom, so I could not take the test there. Each proctor has stricter "rules" and, at some point, this guy disappears, too. No word, no warning, just gone. Oh, and a few minutes into the call, I asked to speak to a supervisor (for the umpteenth time), and he lied and said he was one. A supervisor announces they are such when they come on a call, and he had no more abilities than any of the previous two proctors. So, he also disappears out of nowhere, and a final one comes on, and she was actually quite perfect. We went through the protocol in a few minutes. I put my dogs in the bathroom and took the test. I definitely sound like a "Karen" in this situation, but honestly, it was so incredibly stressful. I was already nervous for the test, but I was also excited. I worked really hard to get to the testing date. Instead of this being a milestone, the experience was just horrible. I know I flubbed the test because I had spent over an hour being passed around without anyone telling me what was going on, and each person telling me different, new rules that made the previous accommodations null and void. I half expected her to ask me to jump on one foot, tap my head, and make circling motions on my stomach because it got so ridiculous. They have directives and are doing their job. Still, there is a way to communicate with people so that we can come up with solutions, rather than repeatedly asserting control and potentially flushing my $400, time, and effort down the drain. Rather than creating solutions, they made it about their ability to stop me from taking the test. That is not good customer service. I was willing/able to make changes had I been given the chance. #4 proves it. I don't think I'll retake the test because I do not want to deal with this company ever again. That's sad. A professional opts not to take a certification test because the proctoring company is THAT horrific. Proctors should help make the experience LESS stressful, not more.

The system worked fine once I got started but it took over an hour and 5 attempts to get my “environment” acceptable. The set up staff wanted me to remove my wedding ring, the photos off of my walls and the fan off of my desk. Ridiculous. They were suspicious of the sprinkler in the ceiling and my chapstick. I was taking a certification test, not applying for national security clearance.

Despite taking only 2 tests by Prometric, I’ve had the unfortunate experience of having 5+ different proctors. They will literally pause your test so they can switch proctors in the middle of your test at any random point… Each and every one was unintelligible to say the least. I have not understood a full sentence from ANY of the proctors. Their accent is too thick.