PrometricReviews of prometric.com

This is the worst company for customer service. I tried to contact customer service via the website and was confronted with the message "Unable to send email. Contact the site administrator if the problem persists." I tried calling and was on hold nearly 30 minutes before an operator answered who directed me to another number and after being on hold for another 30 minutes was cut off. I had to cancel my appointment and doubt that I will get any of my money back. Right now, Prometric seems impossible to even communicate with.

Terrible customer service, can never get ahold of anyone.

They don't even deserve one star. I call and can't get anyone on the phone plus I email them and still can't get answers to my questions. You wonder why nys is running out of CNAs. I really wouldn't waste your time or money because this place is a complete joke.

Employees are providing a service the we a as customers are paying for it, they have a nasty attitude and they are super rude.

Employees should we working as wardens at a prison - not a testing center! Condescending, disrespectful- non human behavior. Is there another company that does this? Any other one? - so I can recommend them to the American Board of Pediatrics...

The most rude, ignorant, disrespectful, and inconsiderate staff I ever encountered. Unable to accommodate elderly and others who lack computer skills. Testing precipitants are treated as though you intend to cheat they would not allow and older gentleman taking a 3 hour test to take his medication into the testing area. You're guilty until proven innocent. They blamed myself and three other co-workers for everything that went wrong. I passed with 95% (I'm not happy unless I score 100%) under enormous stress but treated my 86 year old father like he was a criminal instead of helping him complete the test!

They rescheduled my test appointment explaining that it was a consequence of some kind of operational error. The date they had rescheduled it to was a month away from the date I had picked. Since it was only a week away from the test there weren't any other test centers available with vacancies around my area, because of which I'm having to drive 5 hours to take the test now. The customer care provider didn't acknowledge the error or provide any other kind of assistance. Wasted 60$ extra on rescheduling fee and also on gas and accommodation. It seems unfair considering that the whole issue arose due to an error on their end.

Email support sucks. They keep sending the same support over and over when appealing DSST score. They seem too lazy waste of money taking DSST using Prometric.