PrometricReviews of prometric.com

I had to use them for my insurance licensing and it has been a nightmare. The website is horrible ( they tell you to "self serve" to reschedule testing but the website doesn't work. There is no logical or critical thinking on the part of the employees ( assuming it is company policy to require employees to follow a script). I wasn't allowed to use finger prints I already had done through a PD and had to wait three weeks for prometric to be available. I could go on and on about what a horrible experience I have had with this company but will just leave it with DO NOT USE. If you a company considering them, please re-think it.

To any organization who is considering using this, think otherwise. Their technology is woefully under equipped to handle testing. I experienced multiple disconnects despite a stable connection. They were unable to pick up my camera for my ID despite me having an HD webcam. Their customer support is incompetent and they rely heavily on them despite their Incapabilty. In addition, they have very limited Mac support. Please, I beg anyone who is considering remote testing to look elsewhere.

horrible customer service, horrible technical support. horrible program. this company should not be in buisness.

i wrote a 4.5 hour exam just to have the proctor disappear at the end of the exam and invalidate my exam. Next possible date for this exam is 4 months from today.

Today, I made an attempt at using Pro Proctor to take a life insurance exam. What I experienced was the worst proctored exam experience of my life. My exam was scheduled for 15:00 Eastern Time. I launched the exam for the first time at 14:55. I received a BB error. I attempted 4 more times, receiving 3 BB errors and a "wrequest failed. Exiting..." error before attempting to reach out to technical support. Of course, as I was searching for how to reach technical support, I tried the "Common Technical Issues" support page. I tried the "reset Google Chrome and restart your PC" suggestion. Well, this is new... a blank white screen with no instructions. Ok, let's wait it out. About 5 minutes later, I ALT-CTRL-DEL out of the program and use chat. I get "Kelvin". Kelvin has me do a speed test, remotes into my computer, adds exceptions to the Firewall and my antivirus. Good work. Except when he launches the exam, I get the white screen again, and he disappears without a word. I ALT-CTRL-DEL out and I'm angry. So now I try to find a phone number to call. It was a fully automated number, but it gave me the phone number for Pro Proctor scheduling. Awesome. Now we're getting somewhere. 45 minutes of obnoxious, low-quality, ear-piercing hold music later, I get someone on the line. I say "someone" because he was mumbling and never gave his name. He asked for my confirmation number and name, then... SILENCE. "Hello? Are you still there? Helllooooo?" *click* He disconnected the line on me. 45 minutes on hold just to get hung up on by a nameless person. Great. I see where this is going. One last try with chat. I get Saket. Saket gets the rundown: I've been unable to connect to my exam for over 90 minutes. I'm tired, I'm frustrated, I'm hungry, and I just want to reschedule my exam. No remote control. No attempts to connect to the exam (I wouldn't be able to focus on it at this point). Just reschedule me. And then he tells me I connected to the exam for 4 minutes and disconnected; That I had connected and simply didn't wait for a proctor. Well, if I said I considered losing all professionalism, it wouldn't be a stretch. Instead, I kept my composure as best as I could and let him know that the only time the program ran for more than 30 seconds was a blank white screen. I asked him if I was just supposed to sit there and stare at a blank white screen with no instructions on it and wait for a proctor. He replied with "Yes". Needless to say, at this point, I'm becoming calm like a prisoner of war that knows he's fated to die a painful death from torture and starvation. I tried running the exam one more time. "wrequest failed. Exiting..." I told Saket. He asked for permission to remote into my computer. I agreed, but told him that even if I could get into the exam, I wouldn't be able to take it. A moment's pause. Then, "Ok" from Saket. Just "Ok". What was going through his mind? When he gave me this email address, I immediately knew what was going through his mind. He wanted me to become hostile. He was withholding the email address the entire time. The one thing I needed to resolve my issue was dangled like a carrot just out of reach. He spent over 30 minutes holding me hostage for an email address to resolve an issue he knew that he couldn't resolve. My mind was on the verge of losing its humanity. I wanted to lash out like a cornered wolf, slashing and biting for soft flesh in an animalistic rage. Instead, I cloyingly thanked him, and told him that I would mention his work.

*EDIT: It's now been 17 business days and 23 days total and they still HAVE NOT RESPONDED. The most pitiful company. They have lost me over $5,000 so far due to their lack of communication and customer service!* This is literally the worst company ever. They have no customer service. They don't respond to anyone and now, "due to covid" they won't answer their phone calls...despite every other business in the world still answering. I'm furious. They cancelled my test day of because there was flooding in the building. But they won't get back to me to reschedule. I've literally never written a negative review for a company, but I'm so furious and I don't know what to do.

I have never written a negative review before because I know we all have opportunities to grow. However, this company has completely had no customer service and no service in general. I waited for my proctor for over an hour before I tried to renter. I was never able to renter. I never lost internet connection and followed all of the steps. The help team never responded and I waited for over an hour as well. I think they are offering a service that sounds great but they are not prepared to deliver on. Wait until you can test in person or go with a different company.

They canceled my testing appointment 3 times with no explanation. It’s been 6 months now and I’ll be lucky to have the certification this year. I may lose my job because of them. If you are a cooperation looking at using Prometic test centers LOOK ELSEWHERE.