PrometricReviews of prometric.com

I applied to take the CNA test October 5th 2020, they were taking too long to give me a test date so I requested a refund on November 2nd. $118. I wait the recommended 2-3 weeks for the check to come in the mail. A month passes and no check. So I call to ask for the status, they said due to COVID the mail is on a week delay but my check is on it’s way. I say okay. I wait another 3 weeks. I call and they said my check was delivered. Mind you I have a subscription that shows me all the mail that comes to my house, I didn’t see anything from prometrics so this was a matter of it just not coming in. I tell them to cancel that check and send another one, I confirm my address to make sure that wasn’t the issue. I wait another month... still nothing the amount of times I’ve had to call and get through that ridiculously long automated message is preposterous. Basically after a lot of calls and like 4 cancelled checks, they finally decided to set me up with a direct deposit route (why didn’t they do this from the beginning I don’t know). On February 25th I send through my account information to get a direct deposit. Almost a month later still NOTHING, I call prometrics YET again, sit through the 20 minute automated message, and 45 minutes just on hold just to hold a 3 minute conversation with the rep saying I never sent my bank info in. Although I reiterate to the guy on the phone that I’m literally looking at the email I sent back while we speak, he had nothing else to offer back but to say “I can only recommend that you send the email again”.... just so they could “Not Receive it” again?? I’m over this back and forth. It has been 5 months. Money is already tight with the pandemic going on, the fact that I haven’t gotten my refund yet is just ridiculous. -6/10 experience. Just terrible.

Ive been certified for 17 years and can honestly say, Prometric should not even have the option to be rated 1 star. They have very poor customer service, and after spending an hour on hold on 3 separate occasions I was incorrectly advised on how to get another certificate mailed to me. (I spoke with the same young lady the 1st two times) When the discrepancy was cleared up I asked to speak with upper management to make a complaint on being improperly advised and told the fee would be waved in addition to the certificate being mailed out. (Had they told me to mail a money order opposed to entering the card info, I simply would have) When "upper management" got on the phone, she was on the defense and rather than listening to the issue so this doesn't continue to happen to people, she tried talking over me several times and interrupting me. I ended up doing what's best for us all and hanging up because i was close to reciprocating the disrespect. The phone agents act like they don't want to work so they should be terminated and make the whole thing online or provide virtual agents. No sense in paying people with poor attitudes that lack the knowledge their company's policy and procedures. Just trashy. Smh

They cancelled my testing date twice without updating me. I drove an hour there and an hour back for no reason both times. Not to mention, the phone service is terrible. They almost never answer and have horrible attitudes. It has almost been a year of me simply just needing to get state certified.

If i could give 00 i will i missed my exam because of this application disconnected me the last 10 minutes before starting my exam and almost lost my opportunity at work very disappointed and very bad system

If I could give 0 I would. Test scheduled 7:30am...finally at 8:45 guy came on and asked me to come back in an hour as there were issues with the system. Got back on at 9:45 & it is now 10:30 &no agent! I have tried to go to the test center 3 times in the last 3 weeks and they have been shut down! Now this!!! Worst company ever!

Another one with a bad experience. At least my certification was finally done but it was a nerve-wracking experience. I had the "A proctor will be with you shortly" on my screen for an hour. Called their customer service and the recording said my hold time was approximately 10 minutes. It was 25 mins. Then the person said the needed to reschedule me but the good news for me was that they would not charge me! Seriously? At the same time a proctor came on. Seriously? The exam was mis timed and no where can I see where it tells me I would get only 2 10 minute breaks in 5.5 hours. Just not a good start to an already stressful event.

Worst experience ever. I schedule my SHRM CP proctored exam TWICE and BOTH times NO PROCTOR showed up. It was scheduled for 9:30am and I waited until 12:30pm both times, crickets. Nothing. “A proctor will be with you shortly” was on my screen the whole time with no movement. I was on the phone back and forth with the company several times during both events, waiting on hold for 20+ minutes EACH time. Now I have to reschedule my test AGAIN after losing TWO work days because of this company’s negligence and inability to run a company. This is outrageous and unacceptable. You really think I’m going to believe that a proctor is going to show up the THIRD time I attempt this??? I will be escalating this as high up as I can go because this company should be out of business. Thanks for nothing.

I echo all of the bad reviews here. Spent hours on the phone trying to reach SOMEONE who could actually answer my question and was just left on a loop. It's pathetic.