PrometricReviews of prometric.com

I followed all the steps provided to prepare for my examination. I reviewed the ProProctor User Guide. I watched the "What To Expect?" video and read through the Candidate Frequently asked Questions. I read the Remote Proctoring Regulations and adjusted my testing environment accordingly. I installed the ProProctor Application and performed the System Check. There were no issues reported with the system check. I was able to download and install the application for the examination. There was an error message upon launching the test. Support Ticket #02408704. Prometric was unaware of the issue. Even through my system met all the requirements, the examination would not launch. The only resolution I was given was resetting my system and reinstalling Windows. I've spent the entire day working with Prometric to take my examination. I was treated poorly by the live proctors once I resolved the error message. No one should be treated this way.

I had experience with the office in Concord NH. The most unprofessional employees which even doesn’t know about kind of IDs in USA. So, she didnt allow me to get the exam because I showed her my legal ID which is valid all over the World and I lost MY MONEY which I spend to make appointment.

Set up everything to take an ANCC exam, directed to download the incorrect program before getting the right update. Come to find out that the test is not available on Macs. NO where was this information relayed from the registration, to email update, to even on initial FAQ searches. Follow this with multiple hours waiting on the call line for someone, this organization is essentially a scam at this point. Absolute garbage and any organization that uses this company is equally reprehensible.

Absolutely terrible. An issue in processing my information led to needing a call with customer care. Customer care must have 0 representatives ever available. I have been on hold for almost an hour, and there are not chat representatives either. I've completely missed my exam and am now stuck trying to get this fixed with no help, since nobody works in their customer care it would appear.

Can I give 0 stars? I've been waiting 55 minutes now for a proctor.

Just did all the pre-necessary tech stuff to set up for my Irish theory driving test!! And whoopdydoo…no dates available !!! And they couldn’t tell me that before I checked ALL the pc recruitments (7steps)..and next the booking and you can search all day long :( Mother of god the idiocy is beyond pizzing in the wind! Waste of time

This was beyond one of the worst experiences I have ever endured. The lady at the front was one of the most racist individuals I have ever met. I came in and made a joke with a previous member I worked with and she had the nerve to snap her fingers in my face because she was upset that she was under the i.preasion I was being disrespectful. Then she tried to kick me out. Didnt happen and I complied and toon a break only to go to the restroom that has signage about washing hands without soap. I signed out only to have her continue harassment from her and threaten me with creating whatever reports she wanted to write. Her staff is beyond intimidated by her and racist demeanor. Lastly, she made me ever more uncomfortable when going to take a break and was being outright disrespectful for no reason.

Very bad experience with them. They rescheduled my exam 3 days before the exam to another date and to another place which is much farther than the original location from where I live, and towards a much ealier time slot during the day without any explaination. When I called them, the guy on the phone was impatient and simply said the test centre is not available any more, and I can only choose to take the exam the next day or much later.