PrometricReviews of prometric.com

If I could give 0 I would This company is totally and complete inept at everything that they do. During 2 different licensing exams they showed me that they are utterly useless. With the first - an online exam - their online platform was so poorly designed that myself and other classmates were unable to submit the exam after it was completed. This wasn't a one off - this happened to about 30% of the class. Requiring many to retake the test at a later date. And now today with another massive exam just days away, they email everyone to tell us that the exam has been cancelled. Note: this was not a cancellation from the governing body of the exam, this was a cancellation by prometric. They have also conveniently shut off their phone lines so no one can reschedule. Avoid these guys at all cost.

Worst experience I have ever had with online testing. I registered properly, paid my money, and was fully prepared for the exam. I conducted the internal checks and everything was working fine. At the time of the test I entered confirmation code and first four of my surname and kept getting "please try again" repeatedly. The technical support was no support! If I could give zero stars I would! I'm thoroughly disgusted with this process and want my money back. They'll probably dispute that though!

i was having issues, was advised by my proctor to log out and log in. Then my confirmation code suddenly wouldnt work. ive been on the phone tossed around to everyone department and told its everyone elses problem and not theirs for 2 hours now. I was given a phone number that isnt valid by technical and hung up on repeatedly. I am beyond livid at this company and will be reporting it to the BBB.

I applied and paid $150 to take my CNA exam, I was told 3 different things. 1. to wait until I received a date from prometric which would take at least 30 days. 2. after I paid, I got an email that I would hear back within 7-14 business days. 3. I would have to call them and schedule the date myself. I had been calling non stop and keep in mind the wait time on the phone is AT LEAST an hour EACH time! They would always tell me something different but nothing helpful. This is now 2 months later and I speak to someone else who said that they "emailed" me a week after my payment, I have no proof or knowledge "this" email and when I asked for proof they wouldn't provide it so basically they said that I'd have to pay the money again. I just feel like this is a scam.

Worst experience ever taking an online exame. The app worked just fine, until they had to launch the exam. Which they couldn't. Nothing changes on my screen. I had to the de ridiculous check in twice and nothing. They told me to call a support line, but the number only works in the US ! and I am not American. Then I had to talk to a chat bot before being able to talk to customer support and what do they tell me? To re-install the app and try again. Of course it didn't work and I was not able to do the exam. Lost the whole working day on these

The flagging system needs to be reviewed by prometrics. The proctor including the mgr. were not knowledgeable. One proctor tried rebooting the system to remove the flags from my answers and the manager stated that the flags remaining on answered questions was normal and that I could end my exam despite the flag warning.

So, a 'so-called' Manager; Raez (he did NOT give/offer his surname/ last name) called in response - as I applied to an Indeed position posted for part time work at / for your testing site in Queens - the one at 59-17 Junction BLVD., Lefrak City, Rego Park - and for 2 days now, he's called and texted - which, by the way, I have it ALL saved as evidence - he's been/ being very unprofessional and inappropriate - and thought people (females) applying for a position at Prometric and even females going in for exams - should be aware, careful and vigilant

This is absolutely the worst experience ever. I had 3 Laptops with me one Macbook air 2011, One MacBook air 2020 and an old Toshiba. For the new MacBook and The Toshiba I passed the system check and then MacBook failed to open the app after it was downloaded and I had to do it with the Toshiba. Connected with the app, connected with the Proctor instructor even if they were late like 15min after the beginning of my exam. She said low connection and disconnected the call. Tried to contact Techsupport no one answered and it’s so difficult with the live chat that nothing was resolved after an hours of trying. Suggest go to class and do it because even if you pass the system test will not guarantee that you will be able to do it. I wasted so much time with all that stuff the last two days that I could have spent this time to study and go to class. This is just unbelievable. Also most of the time if you want to contact techsupport by phone you will have to call an international number from other county I think usa or whatever and you will be charged. This app should close point!!