PrometricReviews of prometric.com

It's a very horrible, unprofessional & irresponsible experience I took a CAN financial license exam in mid Apr 2022. I chose to write remotely via ProProctor (one component of Prometric Assessment System). I wrote 2 similar exam from them smoothly under identical conditions in 2021 with no problem. My home internet connection is excellent, at high speed, reliable & provided by tier 1 provider Bell; I was the only one user during exam time. During check-in process, agent's background was extremely noisy & busy (as well, I could see a TV screen is playing program). Agent's conversation got choppy & I needed to ask agent repeat many times. After exam started, it had 10+ times of minor error connection interruptions, that was very annoying but I could still keep on exam pace. Each time, a small window popped up saying Error connection for 20s to over 60s long. I asked proctor on Chat box what it means, answer is "I don't know". In the middle of exam, connection halted completely & I was instructed to exit, relaunch app & re-do check-in process. After reconnected, I found I lost exam pace by running short of time, plus it had few more minor error connection interruptions thereafter. Though I could finish answering all questions at the end, I didn't have time to review previous unsure ones. I highly suspect I lost 15-20 mins due to major disconnection & reconnection interruptions, caused by busy & unstable internet connection at ProProctor's end. End up I failed the exam. After 100's hrs of study & review of course materials to prepare for exam, it's very unfair to me as my exam result was seriously affected by unreliable connection, complete disconnection & unprofessional service. I reported & appealed to financial educational organization that provide exam to conduct investigation, review video & communication records. Certainly they don't help me much. It jeopardize my work at a bank due to regulatory requirement. It's absolutely insane. A side note: by all these negative comments on this company, apparently there is no any response or improvement from them.

The worst customer service ever. They have no respect to anyone. I'm with them one hour on the line waiting for somebody to answer my call. I wanted to rescheduled my exam. They sent me my exam date one week before exam. I have my jury duty in the same day what I have exam. I spent 4 hour to try to get to them. Nobody answer my calls. This is unbelieve!!!!!!!

wished i have checked the reviews before signing up. there are no words to describe the very frustrating and bad experience.

Without a doubt the worst experience I’ve ever had writing an exam. I was scheduled to write an exam through the CSI and went through all of the pre-exam day system checks the day before. Logged on 30 minutes before my exam and got an error message. Called support who hung up on me. Rebooted and tried again. Tried the chat and kept being transferred over and over without actually reaching anyone. By this time my exam already started. Called the number again and got a representative that said use another computer of which I don’t have one. How is this even an answer ? I ran through all the checks on my computer. I’m now out at least $345 to rewrite the exam. Given the reviews here something needs to be done about this horrible company. I don’t think exams that are required for licensing should use companies like this.

Garbage company. Career ruining time wasters.

I don't even know where to start... I waited the 30 days for prometric for to schedule my exam and they never did. I called to schedule it instead and everything seemed fine. 6 days before my exam I got an email saying that I am scheduled for an exam in 2 months. (WHAT?!?!) I had been studying and ready for my exam. I never received an email that the original test was cancelled either... only a new test date. Another important part of this story is that the email with the new test date was sent at 8PM on a FRIDAY NIGHT!!! Which leaves me no time to call and ask what is going on?!?!

I do not ever write reviews, and looking at the overall reviews this will do little. Had a licensing exam and was terminated for quote "too much movement", they told me they had video of me engaged in a security violation on the system, when all I was doing was pressing the next button on their poorly designed app. (I apparently looked down and to the right too many times.) They never showed me the video, took my E100 fee, never emailed an explanation and have delayed my career by 6 months until I can retest. When I called they told me that it was not their problem and to contact the licensing agency. I have no other choice to use this company again due to their monopoly, but I will be filing a formal complaint with consumer protection agency, and am willing to take them to court over this (although no doubt their terms and conditions have this eventuality covered). Negative 5 stars isn't even enough for them. A word to prospective testers, never use their remote ProProctor ever!

Prometric is crooked that took over state testing exams, it seems to me that they are making a profit on stealing funds from test-takers in the united states, no one even gives a damn about it at all. This company is lying cheating, and stealing American funds, who cares about state exam testing ?? who is running things in the united states at this time? Have Americans got so lazy that it has to let other countries in to take, steal more American dollars from an innocent law-bidding tax-paying citizen? There is one thing I hate in life, that would be crooks and liars. 2020 Still fighting to get a refund of exams fees. But I will not give up without a fight. I have paperwork dating back to 2020 on my exam being canceled by these crooks. Get Prometric out of the United States before 2023.