PrometricReviews of prometric.com

Avoid wherever possible. I have a remote exam booked with Prometric. The ProProctor system (if you can call it that) is not working, with no explanation or error message to assist with troubleshooting. Only a black screen is showing when I try to get through to my demonstration test. I can’t get through to customer service - the line just goes dead. Their ‘ChatBot’ that they claim can assist with technical issues is infuriating. It asks which language you would like to proceed in, and then whether or not you have a confirmation number. If you answer yes and provide your confirmation number, it confirms that your exam is booked and then terminates the chat. If you answer no, it advises you where to book an exam and terminates the chat. If you try to deviate from the conversation regarding the confirmation number, such as asking to speak to a human, it ends the chat. During an already stressful time leading up to an exam, Prometric’s lack of care and diligence make the experience wholly more stressful. I will do everything in my power not to use any of their systems again.

Why is this company still in business?? I just drove an hour away to take my exam and I was greeted with a line of test takers waiting for the facility to open. A 1/2 hour later someone let us know that the person responsible for holding the testing was not going to be able to show, so everyone's test was canceled. So unacceptable and unprofessional. Then I received an email while driving back home to not go to the site as my test was canceled. Really??? I little late don't you think. You are messing with people's livelihood and top it all of MONEY!! We pay for these tests. I saw the reviews the day before I had to take the test and after studying for months and all weekend I had a bad feeling. I guess my gut instinct was right. I went online and read there is a new CEO and they closed down many sites (see below). I felt bad for so many who were in line that need to test in order to start a new job. I read the reviews on the BBB and it's disgusting. This is the latest news regarding Prometric that I found online: "An Alleged Insider Warns About ‘Chaos and Hell’ Behind the Scenes at Prometric" "If you’re scheduled to test with Prometric, may the odds be ever in your favor. Soon to be ex-proctor here. Just a heads up on the chaos and hell going on behind the scenes. Prometric got a new CEO a couple of months ago and he has gone scorched earth with cost cutting. “Low revenue” test sites (like mine) are being closed. And they have eliminated over 75 center manager positions effective April 19th. What does this mean for you as a test taker? Well, be prepared for sporadic center closures. It has already happened in a few centers ( Wilkes Barre, PA and Sarasota, FL I know of for sure). Also, less than motivated staff taking care of your exam. I’m doing my best personally to hold it together. But it is quite stressful not knowing what the next day brings." I will be contacting the company that I have I am taking the test for and will a make a suggestion that they need an alternative testing vendor. Good luck all who need to test!

If I could give negative stars I would. This was the worst experience. I did a remote proctored exam. The first proctor spoke horrible English that I could barely understand. I am nervous enough to take the exam and this made it much worse. Then, while I understand the rules of home test taking, nobody can be in room with you...my 10 year old son comes in (he forgot I was taking the exam) I promptly told him to leave. I was then asked by the proctor if I was alone- I said yes and explained what had happened. Next thing I know, another proctor comes over the mic and says I was done taking the test and had violated the rules. I was on question 80 of 90 of a 3 hr exam. I thought this was absurd and without cause. Clearly the whole exchange with my son lasted 1 second and my 10 year old son isn't giving me any answers. Also, this wasn't my fault and was out of my control. For that, I will have to take the exam over after all that work! Do anything you can not to test through this company.

Ugh I ran the system to make sure, it seems like all checked and the hour before, the program quit unexpectedly. I got nervous..and finally tried to enter the confirmation number, I got a message I can’t enter because my exam date has expired??? I rechecked my email and talked with a chat agent he gave me the same confirmation number SMH of course it’s not working, was told I need to call and reschedule it.what the…. The fastest date is 5days later. I realllly wanted it done today and they messed up. I was thinking to go to the center when I re schedule but now I see all horrible reviews they had worse experiences even in center with this company. I am more nervous if i can take a test with no issues

- There has been different treatment of candidates identification at the exam center: first time I went, I was denied entry from exam as my ID card did not have a signature, while some candidates were able to take the exam showing that exact same ID card the next time I went - Both times I went to the exam center, my name was not set up in the systems, I had to check with various employees of the center who had to call Prometric and add my name at the last minute. This caused severe delays and stress that could have been avoided shall Prometric initially ensured I was correctly scheduled as per the email confirmation received. Customer service told me to reach out to the exam institute, not taking responsibility for their role in this kind of situation

I am definitely in line with all the 1-star reviews. I honestly do not understand how this company is still used, it is obviously terrible. I was scheduled to write an industry exam (got my confirmation and everything) and I drove out to this place, which is very far from my house to be told that I was not in their system to write on that day. AND OMG have you tried calling their customer care service? It's like talking to people with no brain- they will take you through all the prompts after explaining a 3-minute security thing and tell you that it is closed for today. Absolutely garbage (and that's disrespectful to garbage)

If I could leave zero stars, I would. This is the absolute worst testing service ever

If there's zero star I would have chose. The worst experience ever, took 5 hours for 3 hours exam. I've been waiting for 2.5 hours for my 2nd exam ( I'm currently waiting while writing this review). I booked the exam in the morning on holiday so I can finish early,get it over with and enjoy my day. BUT no, I'm still sitting here waiting for the proctor "will be with you shortly" LOL after 2.5hours I'm still waiting hello.!!!. The app is so bad. It couldn't even detect my webcam. I'm now sitting here hungry, hangry and cant even go washroom.