PrometricReviews of prometric.com

This was, by far, the worst experience I've ever had. I have taken exams remotely before, but dealing with this company was a complete disaster. The staff's attitude was unwarranted, and they seemed to ignore all my concerns. Prior to the exam, my power went out, and I informed them about the need to keep the window open for visibility. Despite my explanation, they insisted that I was violating the rules. During the room check, they refused to allow me to keep my water bottle, even though I had explained that there was no AC in the room. To make matters worse, during the exam, when the power came back, another person turned on a fan for me, and words were exchanged. Despite repeatedly informing them about the power situation, they terminated my exam because someone else turned the fan for me. It was a frustrating and disappointing experience with this company, and I hope they can improve their procedures and treat their clients with more care in the future.

Horrible experience. Took time off work and went out of my way to take the exam and record my speech. Listened to my speech after recording and could hear it perfect. Two weeks later they are claiming the volume is low and are requiring me to retake the exam. No accountability for anything on their end.

This company needs to get sued. The level of vulnerability that they place a computer under is unacceptable. And their lack of consistency and professionalism is outstanding. I have had 2 days of hell testing with them. I do not ever want to have to interact with them again. One of the worst experiences I have had as a professional in my life.

I was scheduled to take the NRCME exam on 7/10. when arrived to testing center, it was told to me that my test was cancelled because the payment had not gone through. However, the payment did go through. i sent proof of this payment. Prometrics never emailed me saying that my test had been cancelled. After battling for 4 hrs and multiple phone call drops, Yaash Namasivayam was able to reschedule me at 5 pm that day (original time 1 pm), 4 hrs later. At that time i had already left the testing center because i was hungry, angry, and tired and taking the test will lead to probably a fail score. Yaash Namasivayam was able to reschedule my test for 7/25. however, after this awful experience i decided to take the test with another company. this test being cancelled led to a very distressed afternoon. It is a huge mistake that prometrics led this happen. will not recommend this company for testing for anyone. this test was not even a deciding test for my career and it caused a lot of stress. if you need to take a deciding test for your career, do not choose prometrics

Took an exam where I was placed in front of a fan. Because of this, my test performance suffered. When reported through email, I was told that there was a 10 day timeline and that’s it nothing can be done. When is there a timeline for complaints? It’s only been a little over 2 weeks. I’m going to fight for this because I don’t think it’s fair that I payed so much for the exam and now have to pay again when where’s the security for a comfortable testing environment? If regulations are so strictly followed by us testers, why doesn’t the test center do the same?

Avoid taking exams with this joke of a company whenever possible. Their systems constantly fail, and they do not take accountability.

USELESS TO SOCIETY.

I was taking a licensing exam for my job in finance and I only scheduled with them because the closest testing center for this test is 80 miles away. I wish I would have drove the 80 miles to take this in person. I was taking the test and I am about halfway through the exam, I was talking out loud while reading the questions and they stopped me halfway through the exam. My proctor thought I was cheating because he heard talking (from me) so he came on the screen and wanted me to unplug everything out of the wall for my test including my tv in the other room. I was nervous, so I complied with them and while he was telling me I had to unplug everything in order to resume taking my test I accidently unplugged my internet cord. I plugged it back in immediately and I had to log back into the test. It wouldn't let me get back into the test so I started calling customer support and I was bouncing around from person to person wasting over an hour. I then find out that this experience counted as my test!!! I obviously failed because I wasn't able to finish it. To add insult to injury, my company was offering a $5,000 bonus if I was able to finish it the first time. I lost my right to qualify for that bonus because of their horrible service. I am quite certain I was going to pass that test too. I am so disgusted It makes me want to throw up