PrometricReviews of prometric.com

The test gave me a 404 error on the first launch. I closed and relaunched it without issue. Mid test the new proctor straight up screamed at me accusing me of putting something in my pocket… my shirt covered my pockets so that was literally impossible without a lot of obvious movements, all I did was adjusted my shirt around the lower rib area. Confused, I asked to stand to show him my pockets, waist band, and chair. Big shocker, nothing was there. I don’t know what he thought I could be putting in there. My phone was in the other room and I obviously can’t leave the seat after the desk/room scan. All I had was a laptop and ID. Because I used an external camera it had a wider angle; my arms were visible, my lap was visible, and my hands were visible. My guess is he wasn’t actually paying attention so he flipped out, afraid he missed something. I didn’t get an apology for the unfounded disruption, just an aggressive, ‘you may continue’. This threw me off of my test flow because for the rest of the test I was thinking about how insane his reaction was. I have slight test anxiety, who doesn’t, but that outburst really peaked it. Even after finishing when he gave me the next steps his voice was angry. Don’t need that in a testing environment. In the end I did well, powered by his spite for me, fueled by my disdain for him. Also test in person if you have to do any kind of math. Scratch paper wasn’t allowed, at least for me and the online “note pad” they let you use is horrible for organizing equations.

LSAT is using them...what a shitshow. Platform crashed in the middle of a section and lost 10 minutes, was told by the first proctor to exit the application during the intermission and reload...come back, have to go through the screening process again, and my entire time for break was used up. Was messaged several times per section to be asked "where my phone is," which was already handled before the test, completely breaking flow. Abysmal

You sent me an email telling me how to get to the test center AND you included a remote testing system check link. I called you to clarify what's going on, but no one answered and no voice mail was available. I got online to request clarification and the chat bot said there is no chat support for test takers. You are wasting my time and causing me a lot of stress the day before my test. OK, since I can't get a Prometric staff person to tell me what to do, I will bring my computer to the test center and you better give me a locker to store it if I don't need it because I'm not leaving it in my hot car for 3 hours.

For online test takers: The proctor people have accent and its super hard to understand them. It looks like Prometric subcontractor to people in third world countries or something. Also, the proctor people will make you do some dumb stuffs like: doesnt matter how big your room/hall/auditorium is, they will make you cover every single things that has screen even though it is 1000 ft from you. This is the worst online proctor service ever

How is it possible that this company still exists when there are so many complaints? I waited for more than 30 minutes for the proctor. When I showed my room where I'm taking the test the proctor told me I cannot take the test since the room has a window. Really!!! I asked for a number to contact customer service he gave me the wrong number. I asked for an email address to address my concern he gave me a website. They have no customer service, how on earth is this company still in business?? They take money from people and not giving the service. I lost my money now twice with this company!

The WORST location for testing (Hyattsville, MD). Received confirmation of testing weeks ago to only receive a call the day before saying I’m not showing up in their system. We somehow get that ironed out over the phone and on day of testing, the test center informs me that I’m not in their system for testing. HORRIBLE wait time as we go through the process of not knowing if I would be able to test, to having the test sent over because they somehow didn’t receive it. Started an hour late for a 5 hour test! Once testing complete, the score shows on the screen but the test center informs me that they can’t see the results and continues to inform me that I may have to retest if they can’t see the results!! RUN FROM THIS PLACE!!

This is the second time I tried using Prometric's Proproctor with no success. The online chat support staff were kind enough and somewhat helpful. However, the system checks are not accurate. My camera worked to take a photo of myself and my ID, worked for me in the proctored exam but not for the proctor. I spent 6 hours trying to troubleshoot the software issues with two IT teams, a security team and still no luck. I have tried using different computers, different networks, disabling firewalls, using admin access, etc., etc. Each time an exam is missed it costs a lot of money (half of the course itself) and I can no longer afford to attempt using this service. The Prometric staff were unable to support me with regards to ensuring I do not receive financial penalties for the inability to use the software.

Only giving 1 start because 0 isn't an option. I was supposed to take my LSAT exam remotely and was unable to even start the test due to Prometric's multitude of failures. 1) The test scheduling system was broken and left me feeling like I'm trying to be caller #9 dialing into a radio station to win concert tickets. Log in, pick date range and the result is NO AVAILABILITY for an online remotely proctored test. 2 hours later of refreshing the browser to get a start time. 2) That start time became completely irrelevant on test day. After completing their system check steps 48 hours in advance as instructed with all items checking out as good, I was still unable to connect to the test system for almost 45 minutes. 3) Once connected, it took another 2 hours for the 'readiness proctor' to appear for the initial security check. 4) The readiness proctor was completely untrained. They were unaware of both their own rules and LSAC's rules (which supersede Prometric's). I was made to remove items that had no relevance to anything (like the cat toy in my kitchen across the room on the floor) and was not allowed to have my cough drops (already unwrapped as directed on the list of items that are approved) 5) Finally I was cleared to move forward to the testing proctor. Another wait, not as long, but still yet more time (when you haven't been able to have a drink of water, stand up, leave the camera screen or use the bathroom in almost 3 hours before the start of a ~3 hr test...). Then, when the proctor arrived their UI went crazy with a flashing popup you couldn't dismiss that flashed every 1-2 seconds. At that point I was forced to decide to exit the system and filed a complaint with LSAC regarding the testing because the on-screen strobe light guaranteed that I was not going to be able to do the test at anywhere near an acceptable performance level. This is an exam that determines if an applicant can go to law school and how much money they will be offered in scholarships where the annual cost of attendance could be $100K. This test is literally life-changing. The level of disregard for test takers that was displayed due to poor staffing, training and technology support is absolutely unacceptable. The message sent out following the world-wide failure was that Prometric had been unprepared to handle the volume of test takers, which is clearly true but also not a passsible excuse as 1) the level of test takers is established by reviewing recent test administration participation and 2) was finalized in June when registrations for the August exam were closed.