PrometricReviews of prometric.com

Attempted three online exams with three failures. The proctor was present just no exam. There is to many excuses to list. Bad sitcom that just wont be cancelled. Misinformation and incompetence is the plot. To try and change the ending I drove to a test site. The exam was cancelled due to platform failure. They were considerate enough to send me an email at 330pm that the exam was cancelled with their apology for the inconvenience. LOL Check in was at 1230 for the 1pm exam.

The booking system is almost impossible to wade through. It's like it was designed by someone that had never used a booking platform. Why companies use Prometric I'll never know. I tried to book an exam for one of my staff and ended up, after 30 minutes of circles, giving up. I'll be complaining to The CIOT about this too.

Not even one star. I tried to schedule my exams and spots kept getting filled within seconds. It pushed me a month back so I quickly scheduled what I could. I called to ask if I could get in any sooner and I'd have to pay a rescheduling fee of $35. The only reason I scheduled it was to secure a spot to not get pushed back even further hoping they could make some accommodation. Also, they couldn't help me change the order of times I already scheduled same day without paying 3 different rescheduling fees. Very ridiculous. I'm asking for minor changes.

Just a scam to get you to come back and spend more on testing

I wish I could give fewer stars. Are any of the states that use this service to give their exams even vetting this company at all?! This is the email I just wrote Prometric's customer service department. Every step of the process of working with Prometric has been horrible. First finding a suitable place to take my remote test was a nightmare. I followed everything in the user guide you sent. Maybe you don't know but all it says is to be alone and make sure there is no clutter on your desk or around you. It says nothing about windows, size of room glass doors etc. In fact, the pictures you use in that part of the user guide show people at a computer near uncovered windows, in large rooms, and near glass doors!!!! Your customer services representatives when I called were both unhelpful and unknowledgeable. I got sent from one person to the next and hung up on often. According to my phone, I have spent a total of 3 hours and 10 minutes on the phone calling you. That is longer than my 2 tests took. Then you never sent my results to NIPR. I talked to four separate candidate care reps. One told me that the results were sent to the state and they need to send them to NIPR(this isn't true. The mass DOI says that you are supposed to send them to NIPR ) The second said that they had been sent but needed to be processed. A third told me she had no idea if they were sent and she has no way to find out. Finally a fourth today told me that you were holding them because you didn't have my social security number. I find that extremely hard to believe. I know I had to type it in multiple times when I applied for my tests. If it is true why wouldn't you contact me and tell me you needed it? You have my phone number and email and have sent me numerous emails. You are causing me to miss a lot of work and are hurting me and my family financially. I'm sure writing this is pointless, because you don't care about your test takers you only care about the states that hire you to provide the testing services. But once I am licensed and have the ear of my state's DOI I will tell everyone how awful your service is. I will do everything I can to get them to switch to a different testing service provider. Your company and practically everyone I have interacted with in it is complete trash.

Customer service refuse to help and the remote exam software does not work at all. AVOID!

Can't believe CSI uses this terrible service. I logged in for my exam. Got my security check done. I waited for my proctor for over 15 minutes and no one showed, so I disconnected and tried to reconnect. Now it says my confirmation # doesn't work. Tried all the troubleshooting on Prometric website and after several attempts, finally got a person on chat who couldn't help me. They referred me back to CSI who says I have to reschedule my exam. And they wouldn't even do it right away. If you have other options, don't go through CSI.

FRUSTATED... I WISH I HAD READ THE REVIEWS BEFORE START THE TEST 5AM ... Software issues, online help totally incompetent & completely uninterested, phone line help - opening hours does not match advertised on website & in corresponding emails, help line quality severely poor & unable to converse in basic english. Refused to help stating I shall have to pay again to attempt exam.