PrometricReviews of prometric.com

My experience with Prometric was beyond frustrating and utterly heartbreaking. Their software is an absolute disaster, especially on a Mac. The connection failed three times, forcing me to restart repeatedly. After finally getting through, I had to endure invasive and creepy security checks, including showing behind my ears and performing unnecessary steps that made the process feel excessive and uncomfortable. Even after all of that, the problems didn’t stop. We are almost about to start, my microphone stopped working—through no fault of my own—and the agent asked me to leave and rejoin the session. But here’s the kicker: when I switched to a second MacBook, I encountered the exact same problem. Entering my exam number caused the system to randomly disconnect again, proving that their software is fundamentally broken. I had been preparing for this exam for 6 months, and Prometric ruined it for me. By the time I spent over an hour troubleshooting their unreliable system, I was completely drained, mentally and physically. I couldn’t take it anymore and gave up. This company is a complete joke. Their buggy software and inefficient processes are unacceptable, especially when the stakes are so high for test-takers. I strongly urge others to avoid using their services at all costs.

I was writing my test which I spent hours studying for and started at 1:00am in my time zone. I answered over 100 of the 140 questions and had been working on it for over an hour when suddenly, I got the error message that my proctor had disconnected… so then I am waiting sometime after 2am for it to reconnect me… that never happens. So… I don’t get to finish the exam and to get the certification which I paid for. They claim nothing wrong on their end and steal my money. That is criminal.

worst test experience of my life. constantly have server issues, app is absolutely horrible to reconnect

Worst experience taking an exam EVER. Took me about 45 minutes just to complete the initial check in. After the halfway break period in my exam, my proctor disabled my chat and video, which left me unable to complete the re check in requirements. A service technician advised me to shut down the program and reopen it, which simply caused my computer to malfunction. I could not reopen Prometric or any software installed on my computer. I eventually fixed the issue by restarting my computer, but I had to go through the initial check in process AGAIN. I tried to discuss my issues with multiple readiness agents, who merely ignored my concerns. The only redeemable thing about my experience is that I was able to complete my exam, EXCEPT THE ENTIRE PROCESS TOOK 5 HOURS for an exam that was expected to take approximately 2 hours and 30 minutes to complete. Also throughout the exam, you are frequently reassigned a new proctor and they do not address anything you write in the chat in a timely manner. The customer service I experienced through Prometric left me feeling stressed, anxious, and unable to perform to the best of my abilities on my exam. In conclusion, I would recommend an alternative to Prometric if that option is available for your exam.

This company will screw you over completely affecting your entire education without batting an eye. They are disgusting and have zero care for their customer service. They do not respond to any emails what so ever, I've only ever received an automatic email that had no info. All I needed was my SIMPLE test score from them for an extremely important public speaking DSST to finish my degree. They've killed months and months and went dark. Disgusting and Shady Company

Prometric Testing Center - 180 Bloor Street, Toronto, 8th Floor Date of Experience: November 6, 2024 Exam Type: PEBC Pharmacy MCQ Exam Highlights of a Terrible Experience Location Setup: The testing center is located on the 8th floor of 180 Bloor Street, but the waiting area feels more like a congested, suffocating alley. No seating or comfortable space for exam-takers who are forced to stand and wait in a cramped corridor. Locked Washrooms: Washrooms here are locked with a code, adding an extra barrier for stressed exam-takers. Basic facilities like this should be easily accessible, especially given the long waiting times. Unprofessional, Rude Staff: The staff here lack any hint of customer service skills. They come across as rude and uninterested in helping, making the experience even more stressful. Terrible Time Management: Exams are running drastically behind schedule. A 12:30 pm exam didn't start until after 1:20 pm, with no clear communication or updates. People scheduled for later times had no idea when they’d get in. Total Disregard for Exam-Takers: The entire experience feels disrespectful, as though the test-takers’ time and comfort are not considered at all.

Couldn’t imagine a worse experience with a proctoring service. Comical tech support. Zero accountability. But I guess have 14 year olds in a third world country running a sh*t business out of a call center is preferable than paying the money it would cost to operate a reliable and credible business.

Created this account just so I can write this review. I did a remote test and it was the worst exam experience of my life... After 20 minutes of showing EVERYTHING in my office and person, they said the test was going to be lauched and the program frooze. I just stood there, for a long long time, chat did not work, I waved, I called, I tried to exit the exam, NOTHING WORKED. Tried to enter again and the code did not work anymore... Went to their chat online and I was told they could not do anything and that I would need to talk to the external company that scheduled the exam to change my credencials or provide another code... Even though it was their fault their program is beta quality... Not an apology, not an email explaining what the hell happened, NOTHING! They could, I dunno, keep your phone number and if something like this happens, call you or show any sign of respect and empathy with your situation.