ProMerchantReviews of promerchant.com

Sadly, I will never recommend this company. Make long story short, the sales rep (Tanner) is always reachable before purchase, and disappears right after you sign the contract. The promised charging percentage is totally different from the actual charges. They actually charged 30% of the total transaction. I contacted the customer services team with this issue with several phone calls, and each spent roughly 2 hours explaining my situation. They transferred me to several departments and were unable to solve or even provide a proper explanation to it. Then, I decided to close the service. A higher customer service leader named “Patrick” got in the line and promised he will explain the details of my statement, at the same time, he will waive all the monthly fees and charges as the issue was not solved. I give it a try, wait for another week, no call back or email. I left a voice message, no one answered again. Sadly, please do not trust any agents from this company. They sound nice, but never keep their problems. If a problem they are unable to solve, they will just leave you alone. They aren't worth even one star.

As a first time business owner and not knowing all that would intel for a website. Hannah showed great patience and gave a thorough explanation on Pro Merchant services. I could not have chosen a better person to help me. Even though I didn't understand a lot of it, she continues to show excellent customer service.

Morgan went out of his way to help me and ensure my payments went through correctly. Fantastic service.

Working with Mauricio Hernandez was an amazing experience. Very professional and knowledgeable.

The customer service was excellent and Joseph went out of his way to understand my business and tailor to my needs

Allen was honest genuine and straight forward. Other vendors were too pushy. He was helpful in the administrative process and always quick to respond. Could not have asked for a better experience.

Customer Beware. They will change your rates with no notice at all. They will claim it was the "processer's fault." Very untrustworthy company. Felt like they stole money right from my pocket. Great communication until there is an issue and then they do not get back in touch with you. Over $5,000 in extra fees were taken out of my bank account.

Great experience! I'm very new at this however, Colby Aiello helped me by being very informative, supportive and directed me through everything. He made it easy for me.