PromdressshopReviews of promdressshop.com

Although the dress I ordered did not fit, I found the communication regarding returns extremely helpful. The dress arrived (as promised) in perfect condition. I will definitely use Prom Dress Shop again.

Ordered a dress for my daughter, it was 2 sizes too small so now I’m stuck with it because it was a final sale. I just wanna wanted to exchange for another size and they would not work with me at all! This was a Rachel Allan dress and my daughter has other dresses in this brand in a size 6 so I know the sizing runs small that’s why I ordered a 6 when she normally wears a 2. Even in a 6, the dress was 2 sizes too small.

I ordered a custom dress, I gave promshop the correct measurements and the dress is absolutely huge! It would a 16-18 easy yet I’m only a petite 10-12.. I then had to order a new dress (elsewhere thank god) and they to were provided with the same measurements and there dress fits as it should. This dress I purchased from promshopau is so poorly made and on top of that the beading on the bust is completely lopsided so I wouldn’t get this altered even if I wanted to... , and to be offered no refund when their staff have clearly stuffed up with this much of a variation with sizing is really sad.. I basically threw $198 in the bin. Disgusting customer service

I ordered a dress my daughter really wanted. I really did not want to order it because it was a final sale and no exchange. Of course when we got the dress. It was too big and the color was ugly. My daughter cried because she bought this dress with her own money.Now we have a dress she will not be to wear. I wish your store would at least let her exchange It for something she would be happy with.

I have 400$ in credit and dress we want I am told is final sale... and it’s full price!

Did not get my dress in time even after I paid for speedy shipping. Also, if I would have sent it back they were going to charge me 15 percent restocking fee even tho I never opened the box

Quality not very good. The dress was wore one night and after the first hour of shooting pictures we noticed there was a spot about the size of a basketball where all the sequence had came off (bald spot). We had not even made it to the dance before falling apart. Disappointing especially after the huge expense of the dress.

Couture Candy out of California has same policies and was delightful to work with. Prom Dress Shop - Rude Customer service! Unreasonable - no exceptions and unfriendly. Someone named Jill wouldn't even listen to reasons why the five day return was not possible- one of which the dresses arrived during spring break and we were gone. We now have 2 dresses that have never been worn. They were literally taken out of the box 3 times to try on (less that 10 minutes of total time) Most proms across the nation have not taken place. Very unpleasant people. Unpleasantly shared that other customers have tried to sell dresses on Ebay or Poshmark which leads me to believe this is a common occurrence.