Naomi S.
If I could rate 0 stars I would!!
If I could rate 0 stars I would!!! I made two separate orders on different dates! The first order was the universe of opportunity pyramid, it was suppose for be a Christmas gift and ordered it a month and a half before Christmas. I never received a tracking number but received a receipt from this company. I didn’t think much of it. Then bout two weeks later I ordered a heart of rejuvenated pyramid for a gift. Same thing happened. I never receivers a tracking number. So therefore I emailed this company and asked them to provide for both of my orders. Well after numerous of attempts I finally got ONE tracking number for the heart of rejuvenation pyramid. Not the VERY FIRST ONE. Well I got notification that it was being shipped and arriving and turns out that they had to send it back to the post office, because the address did not include my apartment number. Well when I went to check the order to see if that was mistake it indeed was not. I had included it in the shipping address. The post office says it had to do with the sender. So I was pissed Bevause I had to track down this damn item I ordered!!!! Then I was pleasant because it turned out to be beautiful!! BUT I still have no received anything for my very first item!! So I got annoyed again after back and forth emails explaining to them that I wanted to cancel my order and get a refund due to not having the tracking number or any updates. Nothing at all. And all Jhaelle or whatever the chicks name is was basically denying my request until I mentioned that I contacted the business bureau and the next day later I had the tracking number. Well I told them that they refused my request of cancelling my order. And sent me a tracking number. So They told em they couldn’t cancel it because they had sent it out awhile ago back in November and that they just decided to never email me a tracking number?! Which is bull**** because I looked at the updates on this order and it was picked up from the sender in December the day I emailed saying I was contacting the Business-bureau. Anyways I finally accepted I was going to be getting this pyramid and would use it for a birthday gift instead of a Christmas gift. Well turns out I can’t do that either because the company ONCE AGAIN messed up and put in a different address. I live in Oregon. And it was delivered in Arizona!!!!!!! Do not order from here!! I promise you go to your local crystal and healing shop!
Response from Project YourselfJan 3, 2022
Hi Naomi, We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. We apologize that our service did not satisfy your expectations. Thanks for taking the time to bring this to our attention. Our team is currently reviewing your concern and will reach out to you as soon as possible. We thank you for your continued patience and understanding.



