proclamationjewelry.comReviews of proclamationjewelry.com

Response from proclamationjewelry.comOct 7, 2024

Hello Jeffrey, This is Nick, the owner of Proclamation Jewelry. I'm truly sorry to hear about your experience and appreciate your feedback. We strive to provide exceptional service and quality products, so it's disappointing to hear we missed the mark for you. I understand your frustration with the shipping delay and would like to clarify that we do have a 30-day return policy in place, which allows for a full refund if you're unsatisfied. We've attempted to reach you to resolve this but haven't heard back, including multiple calls and texts from me personally. We're eager to make this right for you, and I encourage you to get in touch with us directly so we can assist further. Thank you, and I hope to hear from you soon.

Response from proclamationjewelry.comOct 3, 2024

Hey Ashley, I am so sorry for the inconvenience this has caused you and thank you so much for bringing this concern to our attention. By doing so, you have given us the opportunity to correct our mistake and improve our processes so this doesn't happen again. At this point, I believe we have resolved the issue and the correct product is in your hands. If you feel that we have earned an improved rating, it would be beyond appreciated, since our small business relies on the feedback of our customers. Thank you so much for your consideration and have a wonderful day!

Response from proclamationjewelry.comOct 7, 2024

Thank you so much for your kind review!

Response from proclamationjewelry.comOct 7, 2024

We are thrilled that you loved your order and your feedback is greatly appreciated!