Kristen
So the site was recommended to me and…
So the site was recommended to me and initially I was very very happy! I can definitely say that it is not in the very least rigged and I found the spins to be very fair! Great welcome offers as well! Now, I’m hoping it’s not too good to be true! I submitted my redeem and received no confirmation email or any indication that I have requested one. I checked the status 24 hours later and it is still pending. There is a note on the screen that says if you’re redeem is still pending, email customer service of proof of payment. I did that two days ago. I have not received any response back whatsoever. The live chat is not available for help and I’m just trying to get help with this! I really want to love this casino because initially I really did have a pleasant experience! I will update rating accordingly whenever my payment is received and whenever I get a reply from customer service.
Response from Prize RiotOct 23, 2026
Hi Kristen, Thank you so much for your kind words about Prize Riot! We're happy to hear you've been enjoying your experience so far! I also wanted to acknowledge your concerns. Our automated support system did respond to your inquiry, but I understand you were hoping for a more personal response. As a friendly reminder, redemptions are typically reviewed and processed within 5 business days, and a "Pending" status during this time is completely normal. We truly appreciate your patience and understanding as we continue to grow and improve. Thank you again for being part of Prize Riot! Best regards, Prize Riot Support