Matt
slow redemption process
slow redemption process. I'm on business day 5 of my wait, so we'll see how accurate that part is. almost a week waiting on my initial redemption. will edit this based on results. Terrible experience, definitely recommend avoiding them
Response from Prize RiotOct 23, 2026
Thank you for sharing your feedback. We understand that waiting for your redemption can be frustrating. Our team has acknowledged your redemption request, and it is undergoing additional review. We aim to review and process redemptions within five business days. As outlined in our Terms, requests flagged for additional review may take longer before payment can be completed. We appreciate your patience and the opportunity to see this through.




