M S.
I work in the marketing/communications…
I work in the marketing/communications department of a healthcare company. Our company has received numerous emails that appear to be from PrivacyHawk clients requesting we no longer send them promotional emails. These emails are sent from and therefore include, the client's email address and full name. In all cases to date, the client email address does not appear in any of our email contact databases. This means that PrivacyHawk is sending their clients' email addresses and names to companies that did not have this information in the first place.
Response from PrivacyHawkNov 12, 2025
Thank you for taking the time to share this, we take these kinds of concerns very seriously, and I’d like to clarify a few key points. PrivacyHawk never shares, sells, or distributes our users’ information to any company. What you’re describing sounds like a false positive triggered by our Digital Footprint and Unsubscribe tools. Here’s how it works: when a user connects their email to PrivacyHawk, our tool scans their inbox for email domains that may represent potential privacy vulnerabilities, meaning companies that have emailed them in the past. The tool then helps users send opt-out or unsubscribe requests directly from their own email account. This ensures the requests come from the user, not from PrivacyHawk, and only to companies whose domains appeared in their inbox scan. Occasionally, a company’s domain may appear in a user’s inbox indirectly (for example, through forwarded or referenced emails), which can result in a false positive, a situation where a user sends a request to a company they don’t actually have a relationship with. We understand how this can be confusing, and we’re continually improving our detection methods to minimize these rare occurrences. Privacy and transparency are at the core of everything we do, and we’re always happy to explain our process further. If you’d like, you can reach us directly at [email protected]