Prism LabsReviews of prismlabs.store

Response from Prism LabsAug 25, 2026

Thank you for leaving a review! — Jake, Prism Labs Support

Response from Prism LabsAug 18, 2026

Hi Cathy, You're right to be frustrated — a partial box with no explanation isn't the experience we want anyone to have. Here's what happened: your order shipped in two packages. The remaining vials are in transit with USPS right now and are on their way. We emailed you the tracking and replied to your text as well — please check your spam/junk folders if you did not receive these. On the vials themselves: research peptides ship as a lyophilized powder. That's not a defect — it's how every research laboratory ships them, because the powder form is what keeps the compound stable in transit. We're a research peptide company, so we don't include needles or dosing instructions with orders, as per FDA regulations. I'd like to make this right. I'm sending your tracking again now, and I'll personally follow up until every vial is in your hands. Reply to this or text us and I'll take care of it directly. — Emily, Product Manager

Response from Prism LabsAug 6, 2026

Glad we could serve you well! Thanks for taking the time to leave a review. — Nick, Prism Labs Founder

Response from Prism LabsJul 30, 2026

Alma, thank you for taking the time to share your experience. I'm glad we got it figured out! Take care. — Jake, Prism Labs Support

Response from Prism LabsJul 24, 2026

Magaly — thank you, we really appreciate that. Your two vials are on the way, and the tracking will show up in your account. If anything else comes up, email me directly and I'll take care of it personally. Thanks for giving us the chance to make it right. — Jake, Prism Labs Support

Response from Prism LabsJul 1, 2026

Thank you Sabrina!