PrioritymedsReviews of prioritymeds.com

Response from PrioritymedsNov 20, 2025

Hi MJ, We’re sorry to hear about your experience and we appreciate you bringing these concerns to our attention. After reviewing your account, we would like to clarify that the Month-to-Month Plan includes a 3-month commitment, which is displayed during checkout. As part of this plan, we ship 3 months of medication upfront, and the monthly payments are billed accordingly with no added fees or interest. Regarding cancellation, our records show that our Billing Team attempted to contact you, but the call was missed. We also responded to your written requests, and we can confirm that your cancellation has now been successfully processed and your membership is closed. We understand that this situation was frustrating, and we sincerely apologize for any confusion or difficulty you experienced. Your feedback is genuinely valuable to us, and we are actively working to improve communication and support accessibility for all customers. — Priority Meds Support Team

Response from PrioritymedsNov 18, 2025

Hi Ronnie, Thank you for taking the time to share your experience. We understand how frustrating it can be when expectations and communication don’t line up, and we sincerely apologize for any inconvenience this has caused. After reviewing your account, we can confirm that your full 3-month supply of tirzepatide was shipped in your initial shipment, in accordance with the treatment plan you selected. Your subscription is set up as a monthly payment plan with 0% interest, meaning you receive all three months of medication upfront while payments are processed monthly. This allows patients to avoid treatment gaps, but we understand it may feel unclear if not fully explained. We also apologize for the mixed information you received through chat and email. This feedback has been shared with our support leadership to ensure better clarity and consistency moving forward. If you need further assistance or clarification, we’re here to help through your member portal or email. Thank you, Priority Meds Support Team

Response from PrioritymedsNov 18, 2025

Hi Julie, We are happy to work with actual customers, but we have no record of any transactions with you. — Priority Meds Team

Response from PrioritymedsJan 11, 2026

Thank you for bringing this to our attention. We take concerns about unwanted communication very seriously. After carefully reviewing our call logs, we can confirm that we have not contacted you excessively. Our records show that any calls made were limited, compliant with applicable calling guidelines, and directly related to your inquiry with us. We do not place unsolicited or repeated calls, and we strictly follow all federal and state communication regulations. If you believe you may be receiving calls from another company or from spoofed numbers, it’s possible those calls are not originating from us. That said, we want you to feel comfortable, so we have noted your preference and will ensure no further outbound calls are initiated from our team unless you specifically request assistance.

Response from PrioritymedsJan 11, 2026

Thank you for bringing this to our attention. We take concerns about unwanted communication very seriously. After carefully reviewing our call logs, we can confirm that we have not contacted you excessively. Our records show that any calls made were limited, compliant with applicable calling guidelines, and directly related to your inquiry with us. We do not place unsolicited or repeated calls, and we strictly follow all federal and state communication regulations. If you believe you may be receiving calls from another company or from spoofed numbers, it’s possible those calls are not originating from us. That said, we want you to feel comfortable, so we have noted your preference and will ensure no further outbound calls are initiated from our team unless you specifically request assistance.

Response from PrioritymedsNov 10, 2025

Hi Jessica, Thank you for sharing your experience. We sincerely apologize for the repeated calls despite your request to be removed from our list. This is not the experience we want for anyone, and we’re taking your feedback seriously to improve our processes. If you need any further assistance or want us to ensure your number is removed, please contact our support team directly. We appreciate your patience and understanding. Best regards, Priority Meds Team

Response from PrioritymedsNov 13, 2025

Hi Bryan, Thank you so much for your thoughtful review! We truly appreciate you taking the time to share your experience. We’re glad to hear that the process was smooth and that everything worked well for you. Our team works hard to provide clear instructions and a seamless workflow, and it’s great to know that your attention to the details helped make everything even easier. We’re grateful for your trust in Priority Meds and are always here if you need anything along the way. Thank you for choosing us! 💙

Response from PrioritymedsNov 10, 2025

Hi Heather, When you enrolled in our program, we made several attempts over the following weeks to reach you so we could move forward with the next steps. Unfortunately, we didn’t hear back during that time. When you later contacted us to request a refund, we were happy to accommodate your request. Your order was canceled and a full refund was issued promptly. We understand how frustrating this situation may have felt, and we’re sorry the experience didn’t meet your expectations. Our intention is always to be fair and transparent, and we appreciate the opportunity to clarify what took place. Kind regards, Priority Meds