printvie.comReviews of printvie.com

I placed an express print order with PrintVie.com, paying extra for a promised 2-4 day turnaround to meet my deadline. It's now been 7 days, and the company informed me just before the deadline that they couldn't deliver on time, leaving me in a difficult position. This experience was particularly disappointing as there was no apparent effort on their part to rectify the situation. I would advise caution when placing orders with PrintVie.com.

The cost of low price products.. not worth the headache. Terrible customer service. Print work subpar. Proof and review process was bungled twice. Paid extra for expedited service and products were still delayed.

Where do I begin... Well, before making a purchase of some booklets, I emailed customer service to check their specs on page quantity. They confirmed the way I was setting up the file was fine and that they'd know what to do from there. Fast forward, after I sent my file, they proof they sent was all messed up ("their software's fault"), so I had to send in a new file (they had not provided details about it on their site). They kept delaying getting back the second proof to me. I called and called and no one picked up. When someone finally did, they were able to push it through. All this to say, the proof I eventually approved was NOT was I received. They added additional blank pages which messed up the layout of the entire book. On top of that, they only offered to cover half of expedited shipping costs, even though the delay was THEIR fault because they couldn't get me the proof back within their own time limits. Once I finally received the books and tried to contact them about them being incorrect (again, no one answering phones), I wrote an email, which took them days to even acknowledge. After that, they asked for photos of the book I received so they could open a case. It took more than a week to even get them to get the photos because they claimed they didn't receive them. After they finally did, they told me they couldn't refund me because the blank pages were a result of the printing options I chose, even though they assured me the way I was setting up the file was fine AND extra pages they added were not on the proof I approved. Even though I did not receive the product in the way I approved it, they refused to refund even though the books are unusable. If anyone had bothered to check the physical proof before printing all 100, they could have easily seen that it wasn't right. They should have checked with me if they weren't sure but they didn't, so now my org. is out $800+. No ownership of their mistakes. Ignoring my emails for days until I follow up with a second one. Customer service was absolutely awful - they need to hire people to answer their phone. Taking more than a week to respond to a customer support email is unacceptable, especially when clients have deadlines. I guess you get what you pay for, they're the cheapest I could find. Will definitely not consider purchasing again - I'd rather pay more money for better quality and customer service.

I paid extra for expedited production and shipping so it would arrive in 10 days or so... it took nearly a month for it to show up and we missed the date for this 90th birthday gift we were printing. I tried reaching out to customer service and didn't even get a reply. I then tried a chargeback, but CC said since I had received what I paid for, they were ruling in Printvie's favor. Run away.

We had some bumps in the road but overall the product quality is decent and volume pricing is excellent. The communication could be better, but when all was said and done I am pleased with the final product and the pricing for large numbers of calendars.

Printing company operates directly via their website but also via Etsy. Very bad experience with printing a spiral bound book. They charged an extra $1 for providing a proof. That took a few days but I finally got the link and it looked good. Shipping was extremely slow... coming from Canada so no big deal. Delivered book didn't match print and, long story short, customer service is disagreeable and unresponsive. I'll never use again and would strongly caution against using them.