printvie.comReviews of printvie.com

Absolutely terrible company. They stole money from us and never delivered a refund or the final product. Buyer beware.

Terrible company. Needed a deck of cards printed for my kid's school project. Paid for the express print and express shipping so like $40 all in all. Their website showed the delivery date and now it's 2 weeks after the fact. During this time we emailed and called (had to leave a voicemail) No phone call back and we got a generic email response back with no real information regarding our order. Do not order from these people ever unless you love non-existent customer service and weeks late shipments. If it takes a month for 32 cards I can't imagine how long a bulk order would take. Your grandchildren will have a lovely memory of you when it inevitably shows up 10 years after your death.

Recently, I bought a bunch of "Perfect Bound" books. When I received the order, one of the boxes was hanging together by a single thread of tape with all the books inside damaged. I contacted Printvie, got them some pictures of the damage and they handled the interactions with the carrier along with sending me replacements for the books. The quality is good, the price is good. The only down side with the company is, their communications could use some improvement as it's hard in certain parts of their process to figure out what's happening w/o actually contacting them.

Even if you select “no proof required”, PrintVie still sends you a proof (which you don't see because it goes to spam - while you think your order is being processed!) — and until you approve it, your product won’t go into production. This completely defeats the purpose of paying for a faster turnaround. When I brought up the delay, instead of helping resolve the issue, they made me pay for express shipping to get the product on time — even though the error was, in my opinion, on their end. Then they say that was not the reason for the delay, they say you don't have a "file uploaded". Although it lets you get to the end and check out - and it shows you clearly did upload the file prior to check out. The only positive thing I can say is that their customer service at least replies to emails, but unfortunately, they do not take accountability or offer real solutions to help the customer. I would not recommend them if you’re on a deadline or expect a smooth ordering process.

Ordered from them September 3rd and the print has just been put into production. Once, you place your order, you have to do a few things on your end like confirm the layout etc. I did everything on my end immediately which they told me they received and said my print would be put into production. After a week of no news, I reached out to them only to find out that they had an error on their end and that I needed to approve it again. These type of mistakes persisted for a month before they barely started printing. I was told it would take a little over a week, I did what I had to do on my end quickly, and a month later and they haven't even printed my book much less shipped it. I missed many opportunities because I needed a physical portfolio/resume to hand out at events and for jobs. Every time I request help it takes days to get a response and they never answer the phone. They aggressively avoid communication and any accountability. Mistakes are normal but what's not normal is the way they treat you when they constantly make them. Especially with how much money you spend. The least I would expect after 6 weeks of delay is for them to express ship my print once it's done but every time I ask, they don't say yes or no, they ignore me. Don't print here, they don't care about their costumers and you will lose money. 1/10

If you buy from United States, don’t use them. You will get a separate charge from ups for brokerage fees which you have no idea about in the time of buying

I sell a high ticket, printed product to my clients and thought I'd give Printvie a shot. I went through them because of their beautiful website with the refined ordering process. And that is where they got me: - Turnaround time took twice as long as what was promised on the website. It seemed like my order would only get updated if I emailed in to complain. I promise a deliverable date for this product and it doesn't look good to my client when I have to keep making excuses for my printing vendor. - When the product finally arrived, I couldn't believe what I saw. Despite them asking how many pages were in my book, it seems they have a serious mistake in ordering process because they double-printed every page and BOUND IT IN THE BOOK!!! That means that they took my money for unnecessary pages and just shipped the book off to me without a check in or confirmation. - And the icing on the cake - Quality control is of no importance to Printvie, as the pages of my ordered book all have a streak running through them, presumably because whatever printer they're using isn't pushing ink out evenly. And again - no word from the company on it. It's become apparent to me that while their website gives the impression of a company with tremendous sheen and polish, this company must operate out of someone's garage. Horrible customer service and dishonest deliverables makes this an unfortunate but easy 1-star. DO NOT risk your dollars or your business with them.

I placed a printing and binding job in late June. The job got held up several days due to unnecessary proofing that was not requested. The order finally gets to production and I am told it would be 5-7 days. After 17 days, I had not heard a peep from them. I reach out and am told oh we had to reprint because it was too thick for the binding and that they had reduced the paper weight down to the least quality thickness and I should weight and they would contact me when it was ready. My page count was 30% below the maximum page count laid out in their requirements. I asked why they didn't contact me the customer before making adjustments to a requirement that I was paying for and that communication is required before making a material change in product and that if I hadn't inquired about my late order, the order with an unapproved change would have been shipped as if it was what was originally requested and that would be fraudulent. They then informed that they were just going to cancel my order. Bottom line is they don't communicate. They will change your order without consent and if you don't ask ship it as the original. Avoid a company that thinks it has authority to alter an agreed upon product.