primotronixReviews of primotronix.com

I ordered a Canon Rebel T2i on a Sunday and Monday I received a call for a sales rep. They stated that the model had been discontinued and offered to "upgrade" me to the newer model for free. Then they proceeded to try to sell me the 5 hour battery, which I declined and then was told they would throw it in for free. My order that I initially had purchased online went from $450 to $570 when I was told the upgrades would be free! I called the next day to complain about their "bait and switch tactics" . They offered to sell me a lens that I was interested in for less then cost at $70 but what about the $100+ they already overcharged me?!? Then I look online and the had charged the lens twice! I decided against the whole purchase and called back to cancel. I was then told that a refund would take 10-14 days! How is that even possible? This company is a scammer!

I placed an order with them for a Nikon camera and lenses over the Memorial Day Sale that they were having. My total order was for 1350 with FREE shipping. I got a call from a sales rep, very slick talking that just kept saying 'OK" and kept upgrading my order by saying "I will throw and extended battery, extended warranty, tripods in for you" He ended with "I will send the products out today, 1750 total ok, bye" He hung up. How did the price go up $400 !!! I called back waited for 25 minutes and another slick salesman told me about a 6-7% up-charge for S/H. I told him what the other guy did, but he was the same, just kept saying ok and promising a bunch of extra items that I had no desire to buy. I called my bank and put a stop to the charge. STAY AWAY, they are using at least 3 different websites that go to the same call center.

We ordered a camera from these people and received an email confirming our order saying it would be 7-9 days to ship. After 10 days my wife got a call from them telling us there was a problem with our zip code (it was correct on the order confirmation) and that they would send it out and it would be with us in 7-10 days. We wanted the camera for our honeymoon which was coming up in just over 2 weeks from when they phoned us, because of this we phoned them back to make sure that the camera would definitely be here in time for that and were initially told yes it would but after pressing a bit more were told it could take a bit longer. This was after being on hold for 15 minutes and being passed from department to department. Eventually I was put through to customer services (don't know why they call it that as there's no service from them) the guy in customer service eventually told me that they didn't actually have the camera in stock and they wouldn't be getting them for 2 to 3 weeks. Obviously this was way to long for us to wait as we definitely wouldn't have it in time for our honeymoon so we cancelled the order. I will never buy anything from these people and would recommend everyone to stay well clear of them, they do advertise good prices but it seems they cannot deliver on them. What really annoys me is that it took 10 days to get round to phoning us to tell us they didn't have the correct zip code even though it was correct on the confirmation and then told us a bunch of lies about when it would be delivered. If we hadn't phoned them back to make sure of the delivery we would not have got the camera in time for the honeymoon.

DO NOT ORDER PRODUCTS FROM THIS STORE!!!!! I ordered a camera 2 weeks ago and never received it. I called the company. Someone answered and told me to hold. I waited for more than 30 MINUTES! When he finally answered, he was EXTREMELY RUDE!!! When I told him that it's been more than 2 weeks since I ordered my camera, he said, "so what's your question?" What the!!? I asked him what's taking so long and he said "we'll get it in a few days and send it to you, so wait." After all these days, they didn't even have the product. I told him that this is taking too long and he goes, "so what's your question!?" No apology at all. I was very upset with his attitude and asked him how long it will take for me to get the camera and he said, "I told you. We'll get it in a few days and we'll mail it to you." At this point, I couldn't trust this company and I just cancelled my order. Guys, be smart! It may be cheaper than other company but if you don't get the product, you are wasting your money.

I highly recommend never doing business with this company, unless you would like to get scammed and lied to. Their scam appears to be to bait you with a low price on a product they just happen to no longer offer. Then, they will either try to get you to buy a more expensive product or send you an inferior product for the price you already paid. If you question them, they will lie and hope the situation just goes away. I ordered a Panasonic Lumix ZS15 from their website. The following day, I received a call on my cell phone from a blocked number. When I answered the phone, I heard people talking in the background, but nobody would say anything into the phone and after a few seconds, somebody hung up on me. I then immediately got an email saying they tried to call me and nobody answered, so I needed to call them about my order. I called them right away, and entered the extension they gave me. I then got to be on hold for 5 minutes before somebody picked the phone up and immediately hung up. I called back and was on hold for another 5 minutes before I had to hang up. Since I was not able to get in touch with anyone, I replied to the previous email that I could not get ahold of anyone and gave them my cell phone number again. I then received another call from the blocked number and as soon as I answered the person on the other end hung up. I tried calling back a little later but they were closed. The following day, I received an email saying my order had shipped, so I assumed whatever problem there was with my order had been taken care of. A few days later I received the package from them. When I opened the package, they had shipped me a refurbished Lumix ZS19, which was not what I ordered. The following day, I called them, and after my third phone call, actually got to speak with someone. I told him that they shipped me the wrong camera. He stated that they told me over the phone that the ZS15 was discontinued so they were shipping me a ZS19 instead. I told him that I never spoke with someone at his company and about being hung up on. He said that must not have been them because they wouldn't hang up on me. I told him the camera they shipped me was refurbished, and he proceeded to tell me it wasn't, despite me staring at the sticker on it that said this is refurbished. I told him I wanted a refund, so he said he would email me the forms to return it. When I received the email, the form stated that they do not pay for return shipping.

Ordered a Canon T3i camera 40 days ago, still nothing. I called them 1 week after ordering, they said call back in 2 weeks, called again and went through long hold, they said not in stock. Stay away from those if you don't want to waste your time.

Ordered a Nikon D600 body 0nly and paid for overnight delivery. I received an email the next day that I needed to contact them because they tried to reach me by phone but had the wrong number (NOT POSSIBLE). I called the number and was transferred 3 times and placed on hold for 10 minutes. When the rep got back on the phone he proceeded to tell me that the camera I ordered was a wholesale version of the D600 which he didn't have in stock, but he had two retail versions he could ship right away - the difference in cost was about $500 higher but he would give me a $100 discount because of the mistake. The only difference between the wholesale and retail version were a 1 year warranty, a four hour instead of a two hour battery and a quick charger. Certainly not worth the additional $400. Not only is this bait and switch (ILLEGAL), but false advertising (ALSO ILLEGAL). I've sent the information on to my State Attorney General.

7Jun - After several promises to issue a credit for the camera that was never sent, I finally had to resort to disputing the charge with my credit card company. In an email from Primotronix I did receive an apology for their compromised service and an indication they would post the credit just as soon as I changed my review in TrustPilot. I can only publish my experience - which has not changed with multiple broken promises on issuing a credit. My experience with Primotronix is that it spews promises but has no ethical link to keeping any of its promises. Based on the reviews on this site people seem to like or dislike the service they provide. Count me in the latter group. It appears that if the product ordered is in stock, then they perform well. When the item is not in stock (this is a presumption), then the same promises echoed elsewhere in the reviews: email promises to ship in "24-72 business hours" (which itself is strangely worded): it will be shipped tomorrow and a tracking number will be available tomorrow/then late tonight/then tomorrow morning; lengthy delays on hold; etc. There seems to be an ethical lapse in how Primotronix communicates with customers. In my experience the ethos of a business resonates from top management and/or owners. Either there is disconnect between the employees and top management or perfect alignment. In either case, some frontline employees demonstrate unethical behaviour. Other than in this sentence, "Trust" and "Primotronix" are two words that are unlikely to be used in the same sentence. I have empathy for the ethical employees of Primotronix whose reputation is besmirched by their unethical co-workers or management/owners. Ordering from Primotronix is certain to be a once-in-a-lifetime experience never to be repeated again. Search out reputable and ethical companies. This site - Trustpilot will help.