primotronixReviews of primotronix.com

I think shoving steel needles into my eyes would be a much more pleasurable experience than dealing with these people....BAD SERVICE, RUDE, UPSELLING, OVERCHARGING, SLOW, ETC. ETC. I wish I would have read reviews first before I ordered, if you haven't ordered from these folks yet DON'T!!!!!! Save yourself time and aggravation and go someplace else to get what you're looking for.

I will never order from this company again. I ordered a camera from their website that said it would ship within a week as I wanted the camera for a trip I was going on. The camera never came and we never received any notification of delay. I tried calling the company multiple times but their customer service hours are non-existent and difficult to get through. Finally after 2 weeks (i've now completed the trip I wanted the camera for sans camera) I wrote an e-mail to customer service saying I had never received my camera and at this point that I didn't even want it anymore. I get a generic response saying my camera is now on the way (where had it been until now and why had no one even sent me any information regarding my camera is a mystery). My camera arrives 3 weeks late and then only has a 7 day return or exchange policy which is ridiculous. An exchange for a product that you are not happy with, especially electronics that take some time to figure out is ludicrous. It took me a little more than a week to figure out that there were features of my camera that I didn't like. Now i'm stuck with a camera that I'm not thrilled with and I didn't even have it for the purposes I wanted it for.

I fell prey to the same scam. Website said 7-9 business days. Someone called trying to up-sell a bunch of other items, then said the camera wouldn't ship for 3 months! Customer service rep - [name] - was extremely rude and cut me off numerous times. When I asked to speak to his boss, he said he didn't know his name. This is a sham company- order elsewhere. Ill be reporting to the BBB. By the way- the company is getting rid of bad reviews by claiming they didnt buy!!! Check out the BBB complaints, reseller ratings, and yelp to see dozens of other bad reviews

Update: In order to get any help from Primotronix I was told I needed to change my rating to a 3 star first! I ordered a New Nikon D5100 kit and was sent a refurbished kit. Primotronix is selling refurbished products to customers, yet telling them they are purchasing new products. The customer has no way to check the authenticity of the product until they begin having problems with the product and send it into the manufacturer for repair. This is clearly misrepresenting the products they are selling. They list a 100% satisfaction guarantee on their website but do not stand by this guarantee. Primotronix is claiming the original manufacturer is lying about the product being refurbished, even though the manufacturer checked the serial numbers in their database. How can one trust this company? I do not trust them to exchange my refurbished products for new products I actually ordered and, indeed, send me "new" products and not refurbished again. Primotronix will not refund my order and claims it is beyond their refund time frame. Please explain how one is to know they were sent the incorrect product until it is sent into the manufacturer to check the serial numbers. Customer service is atrocious. I have never felt so taken advantage of nor been treated so rudely by a "customer service rep". They hung up on me numerous times and claimed I was lying to them on many occasions. I asked to speak to a manager several times and one never seemed to be available. I seemed to always be routed back to "Alex" who stated that "No one will help you with this issue". Primotronix is a highly unethical business that is only operating to scam its customers.

I ended up making a mistake and calling them and ended up making one my largest retail mistakes of my life. Granted in the grand scheme it wasn't a ton of money but I probably got talked into spending $300 more than if I would have just stuck with who I usually buy my electronics from. Basically my mistake was I wasn't sitting at a desk truly doing the math of what the seller's "package deal" was promising when I was on the phone with them but when I got the equipment and did the breakdown ugghhh(not by the Invoice, it had no breakdown they just stuck a a single price for all the equipment...didn't break down of any pieces/per price). So I got stuck with a set of lens filters that I could buy elsewhere for $11 they charged $69. And then they OUT RIGHT LIED about the battery life of the OEM provided battery so I got an extra battery that I believe they charged me $125 for probably worth $20. Then they had a "warranty" special: Which turned out to be untrue also. And the list continues...After receiving everything I almost returned it all to notice the have a 20% restocking fee. Well That pretty much negates me worrying about how much extra I paid. So at the end of the day I chocked it up as a learning experience...you need one of those every once in a while. I don't know how they are with just ordering off their website, but I recommend if you feel you need to call just go else where. (I was wondering why they had 2 exact products that were $150 differently priced)

I ordered a Nikon D7000 from the Primotronix website soon after Memorial Day. I was happy because it was the cheapest new camera I could find (even cheaper than some refurbished ones), and it said free shipping. The next day I received a call from them confirming my order, but the price was different than on the website. I was told there is a $50 "shipping insurance fee". The website had said nothing about this. RED FLAG - I should have canceled my order right then! They proceeded to talk me into adding an extra battery for "only" $100 more. (If I would have done my homework, I would have known that a Nikon made one sells elsewhere for only $50) I was going to buy an extra battery any way, but specifically asked to make sure it was Nikon made. They assured me it was. A few days later my camera came. Everything was great except for the extra battery. Sure enough, it was NOT Nikon made. When I called to see if I could return just the battery, they told me I had bought a kit, and would have to return everything. I had understood I was only adding an extra battery, not buying a different kit. After every objection I made, the guy just kept repeating the same thing, so I finally gave up. I feel I have been lied to and cheated out of a good price, but after reading other reviews on Primotronics, I'm thankful it wasn't worse. I am very happy with my camera thanks to Nikon, NOT Primotronics. In summary: -Their website is deceptive -Their sales reps are dishonest If you want to buy a good camera for a discount price, buy a refurbished one from a more reliable seller. At least you'll know exactly what you're getting, and what price you'll be paying.

I can finally say I've had the worst internet purchase of my life. Ordered a camcorder from primotronix because they were cheaper than the rest - 30 DAYS LATER, about 10 phone calls and 10 emails with customer service saying the item will be shipped "within 48 hours", I finally get my camera.... only, the power adapter is obviously made for another country. I placed my order on 5/14 and on 5/22 someone called me to try to upsell, which irritated me and then they said they'd process the order. So not sure what they were doing between that? And my camera was shipped from Amazon, with the order date of 6/11 even though I did not order through amazon. Very interesting.

READ THEIR BBB REVIEW! "F" RATING!!! MANY COMPLAINTS FILED!! This is a terrible company. They "bait and switched" me and sent an old, outdated lens instead of the lens I ordered. They charged my credit card a higher charge than advertised, and they did not ship all items included in my package. Even after multiple attempts to get the correct items, NOTHING was made right! No lens, no completion of the items included in the package, and no correction of price!! DO NOT BUY FROM THIS COMPANY!! I CANNOT WARN STRONGLY ENOUGH AGAINST THIS COMPANY!! Buy ELSEWHERE!! Update: I have contacted the TX ATTORNEY GENERAL'S OFFICE and the Better Business Bureau. Investigations are currently underway. I encourage anyone scammed by this company to do the same. WE THE PEOPLE can put this SCAM company out of business forever!!