Prime Publishing LabsReviews of primepublishinglabs.com

The company sets a low price that tends to pull in new authors (like I was.) They DO provide some guidance. Initially, I was very impressed after they reviewed and made adjustments to my 1st 5-10 chapters. However, after that, things tended to fall off. The "account mgr." was good about responding to my concerns, but I found that I had to do 90%+ of the proofreading for the rest of my book. They did a good job on the cover and some of the formatting--but I had to be on them constantly about errors. They pushed to have me get the copyright and registration at the Library of Congress--but they wanted $600 per agency done by their "legal dept." I could not afford both, but I was intimidated by doing the copyright paperwork, so I agreed to pay $600 for Prime Publishing Labs (PPL) to do it. It was paid for in June 2025. The book was published in July 2025. I did work on a 2nd book and used PPL again. I had similar problems to book 1 and issues with lots of things, but I kept going and had to do a lot of work I felt they should have done.They DID do the formatting and submitted it for publishing to Amazon in March 2026. I submitted the copyright myself for $65 in Nov. 2025. I received notification within a month and got a formal registration letter in April 2026. I NEVER got anything verifying my 1st book's copyright. When I wrote to PPL about it, I got lots of excuses about them submitting many books in batches etc. Then I actually spoke to a clerk in the copyright office in Washington DC. They had NO record or reference about my 1st book ever being applied for copyright. When I confronted representatives of PPL with this fact, I got "stonewalled". They insist they complied with terms of their contract. I have asked for a refund of that $600 since it was clear that nothing was done. They had also pushed for me to spend more money to help market my books, but the rates were quite high ( many thousands of $$$$) and after seeing what they did with the copyright issue, I am glad I didn't . I guess you get what you pay for a cheap introductory rate...just please be careful trusting these guys. They did ok on some things, but they do tend to take advantage if you aren't wary. I have filed complaints with the attorneys general in my home state of Ohio and in PPL's state of business--New York to get the money back from what they did not do on my copyright application. I am giving them 2 stars not just because of the copyright issue, but because of all the work I had to do to get corrections made in the proofs.

The good news is that their inabilities forced me to learn how to publish a kindle book myself. They apparently didn't know the difference between a "fixed-layout" and "reflowable" kindle book. To be fair, neither did I. But when they published my book and it did not scroll up and down, did not have adjustable font or layout, color and background, I had to learn. When I tried to explain to the project manager what was wrong he basically blew me off and told me that they had done everything correctly. I learned how to create the reflowable book format myself from apps that Kindle provides for free, un-publish the book they put up, and publish a new version myself. The guy I was working with did not even know the terminology of the files that Kindle use, and so he put me on the phone with a technician. I don't know if I got through to him or not as to what the problem was. In any case he never got back to me as promised. I guess the positives were that they provided me a book cover which is nice and they "inspired" me to figure out how to do it myself. If you use them you will talk to very nice and intelligent person at the beginning, and then get shuffled to the (fill in the blank). I hate to be so harsh, but this company was almost a total waste of my time and money.