Prime Choice Auto PartsReviews of primechoiceautoparts.com

Bought struts for my saturn vue . Total junk hard as rock and the passenger side rattles every time you hit a bump . Do not waste your money.

Bought a wheel bearing... It failed within 6 months.... Contacted company and was informed I was just within warranty and was given a form to fill out. I sent an email with a follow up question about the process and was then informed I was too late for warranty now. Never resolved. Garbage parts, garbage staff, and treat customers like garbage as well...

Don't order anything from this company, I ordered four parts and received only two parts.

Struts are junk - lasted only 6 months on my wife's Camry. "beyond warranty" was the response I got. DON"T BUY THEIR PARTS !!

I bought from them through amazon. Bought end links. They show a MOOG photo on amazon with two for under $30. I bought them and when they arrived they were nothing like the photo. Poor quality and NO grease fittings. They said they would give me 10% off to keep. I wanted to return, called them and they hung up on me. Amazon is pursuing them and promised to refund my money. I will never buy from these guys again. I wonder what MOOG thinks of their using MOOGs picture and selling knock off junk.

I bought front wheel bearings from them and they shipped me the wrong ones. I reordered the correct parts and set these aside. I had a seniors moment and forgot about them . Now I'm told file closed they're yours. I get zero contact. I have bought .many times over the last couple of years and had no need to experience this type of customer service. I bought thro ugh Amazon and get no help there either. Won't even let me post my beef. This will be my main topic of discussion with whoever I can over the next 20 years.

I ordered a set of 2 Front Strut & 2 Rear Shock Assemblies fits Chevy GMC Silverado/Sierra (2010 Silverado LT crew cab). Installed in September 2018. While doing an oil change recently I noticed the bushings on the lower part of front struts were pushing out causing the sleeve in which they belong in to make contact with lower control arm. (metal on metal). Also the bushing being only in use for 3 months show quite a lot of cracking and wear. I thought the GM factory struts (made in CHINA) were junk. These prime choice struts are the worst I've ever used. Buy a better brand, What a crock.

I HAVE BEEN DEALING PRIME CHOICE FOR YEARS AND NOW THAT THE NAME HAS CHANGED THE QUALITY AND SERVICE HAS GONE DOWN HILL. I HAVE NEVER HAD AN ISSUE WITH PRIME CHOICE UP UNTIL NOW ON A PART THAT I PAID FOR WITH A LIFE TIME WARRANTY (THAT ONLY HAS A 6 MONTH WARRANTY). IF I GIVE YOU A PRICE FOR A PART SAY ABOUT $45.55 WITH A 1 YEAR WARRANTY AND THAN OFFER YOU THE NEXT PRICE OF $56.62 FOR THE SAME PART WITH A LIFETIME WARRANTY WHAT WILL YOU CHOOSE TO PURCHASE? I MAYBE A WOMAN BUT I AM FAR FROM STUPID OR DUMB WHEN IT COMES TO CARS AND REPLACING PARTS. I PAID THE HIGHER PRICE FOR A BETTER WARRANTY. HUMMM, THE PART WAS PLACED ON MY VEHICLE ABOUT A MONTH AFTER PURCHASED DATE IN 2017 JANUARY AND THE YEAR IN THE SPRING I HEAR THIS STRANGE NOISE IN MY FRONT END. I CONTACT THEM FOR A REPLACEMENT AND HEAR "YOU HAVE A 6 MONTH WARRANTY" I DON'T WANT TO HEAR THAT $HIT. NOW, IT'S WE HAVE A NEW SYSTEM PUT IN AROUND DECEMBER; NOT MY PROBLEM. TIME FOR ME TO MOVE ON, FROM PRIME CHOICE/ AUTO SHACK. IF THIS WAS TWO YEARS AGO I WOULD INFORM EVERYONE TO PURCHASE FROM THEM NOT TODAY I WONT. BYE.