primallifeorganics.comReviews of primallifeorganics.com

I asked them for test results pertaining to lead or arsenic levels in their products and they told me that information was proprietary. Like heavy metals are the secret sauce. Also alarming is that the customer service agent said the ionic form of lead is not bioavailable so you don’t need to be concerned. Google that and you’ll realize they’re wrong. I found a third party source where I finally saw their lead levels are upwards of 7,000+ppb of lead in their KIDS products! People this isn’t a joke and this company doesn’t actually care about transparency or that they are slowly poisoning you.

My first order took ages, and it eventually became obvious that it wasn’t moving at all on their tracking. They use APC Logistics for UK deliveries, a courier known for slow dispatch times and almost non existent customer service. After multiple attempts to get answers, only receiving generic AI‑generated email reassurances telling me to “wait” because it's Christmas/ busy etc.I contacted them directly through their website. I still wasn’t given any explanation, or apology, and they simply re dispatched the same order. Yes, Christmas fell in the middle, but 47 days to receive an order is extremely disappointing. The products themselves are good, and I had almost no issues a year ago, but the company has clearly changed for the worse. I’ll be looking for UK alternatives.

I placed two orders with Primal Life Organics. The 1st order, they only fulfilled one part of it and failed to ship the other item that I ordered. I had to follow up with them and ask to ship the 2nd item. The 2nd order (November 2025), they did not ship my order at all. 10 days elapsed and I had to contact their customer service who failed to inform me that the tongue scraper was out of stock and only shipped the toothpaste. When I followed up about the tongue scraper, they then informed me it's out of stock. Was it out of stock when I placed my order weeks ago or is it out of stock now because they failed to properly fulfill my order? I will never do business with this company again after these terrible experiences. They also spam my inbox with A LOT of promotions. I like their gum drops, tooth powder and toothpaste, but I don't appreciate the constant back and forth and hassle to receive every item of my order.

Received Dirty Mouth Gum Drops with tamper seal missing along with expiration/lot #s different on the box and the bottle. Called Primal Life and no one will help. Asked for manager to intercede. Received email today from Jaime at Primal Life, a manager. Says cannot help, won't tell me it is safe to use and no refund or replacement. Lot numbers/exp. dates differ by one year. Bottle exp. in 2026 but packaging says 2027 so you are paying for a product that expires much sooner. I will never use them again as they are not transparent and making mistakes that could harm your health.

Electric toothbrush breaks immediately They private label a really shoddy electric toothbrush and call it "bamboo" - it is plastic. If you look closely at the buttons on this toothbrush, you will see that you can find the exact product online all over the place with other branding on it. I assume this is a shit product that they put their label on and charge customers at least 500% above what they paid for it. I purchased this expensive toothbrush and it broke within 2 days, so they send out a replacement. 6 months later, it also broke. They refuse to refund me because they only guarantee the product for 30 days. Please, buyer beware - this company is part of the problem we have globally with companies prioritizing profits over everything else, including the health of the planet. Plastic and chargeable batteries have a huge impact in the landfills, and this company is happy to continue this cycle of selling and thus creating literal garbage. Get a Phillips Sonicare Diamond Clean - the one I had previous to falling for primal life organics marketing lasted 8 years before wearing out. shame on you, PLO.

They sent me faulty brush heads and then wouldn’t send me working ones after admitting they had a bad batch! I sent them an email screenshot saying you sent me a faulty product and won’t make it right? Is this who you want to be. I wanted a trustworthy nice brush company and sent them to my friends only to be given the worst customer service/ very disappointing.

I like the products but they are very high priced. However, the reason why I am writing the review is because trying to get in touch with customer service to cancel my auto subscriptions has taken a long time. Several calls, chats ect.... finally got it done. You should be able to cancel subscriptions online. But it will only let you postpone them.

Prices too high. I hadn't needed anything from them for quite a while. I went back to their website to reorder and was shocked at the price increases-much higher than inflation. Too bad. I liked supporting a small business (before they were bought out) and their products worked well for me.