Price Self StorageReviews of priceselfstorage.com

Response from Price Self StorageMar 23, 2018

Hi Christy, I'm sorry to hear about your experience. Our staff are trained to discuss all fees at the time of rental. Our website and self storage agreement also carry disclaimers. I apologize for any miscommunication your experienced. Some of what you've written in your review is unclear. We never want to cause our customers confusion or stress. Would you be willing to give me more information about what happened? Please send me an email to [email protected] and include your contact information, your account name and your unit number. Thank you, we appreciate all feedback and are always striving to improve.

Response from Price Self StorageFeb 12, 2018

Dear Nick, The Protection Plan is not insurance, and provides limited coverage for damage to your belongings with no deductible. We encourage tenants to carry insurance that extends to their stored belongings so they are fully covered. Enrollment in the Price Self Storage Protection Plan is automatic, but you may opt-out of participation and obtain a refund for the Protection Plan payment by completing a Protection Plan Opt-Out form and providing proof of insurance within 30 days of signing the storage agreement. To obtain a copy of the Protection Plan Opt-Out Form, you may email [email protected] or contact Price Self Storage at PO Box 27615 San Diego CA 92198 to obtain the form. Your completed form can be returned at the aforementioned email or PO Box.

Response from Price Self StorageFeb 5, 2018

I'm Kelly, the marketing manager for Price Self Storage. I apologize if you did not receive all the information during the rental process. It is not our intention or business practice to be shady. Our staff are trained to thoroughly discuss all costs and benefits associated with the rental. We offer a Protection Plan that provides limited coverage for damages to your stored belongings. Within the first 30-days you may opt-out of that plan by providing proof of homeowner's or renters insurance through our Opt-Out process, after which you receive a full refund of any Protection Plan fees you paid. For your convenience, we do require that you stay on our plan if you don't have insurance that extends to your stored belongings. One benefit of the Protection Plan is zero deductible to you if loss or damage occurs. Most people are appreciative of the program that offers some coverage to them when storing their stuff. Tenants must take responsibility for their things while they're being stored.

Response from Price Self StorageDec 19, 2017

Dear Kathy, Thank you for your feedback. It is very important for us as we are always looking for ways to improve. I am surprised to learn that cart availability is an issue. We don’t usually hear this as a concern. Perhaps they carts were in use at the same time you were attempting to use them? Nonetheless, we are taking this into consideration. Same goes for the proof of insurance process. We hear you and will look into making that easier. As for the rate increases, we do two per year typically. This is a standard practice in the storage industry. We maintain some of the highest quality, cleanest properties in the business and it is sometimes necessary to adjust tenant’s rates. The rental rate is not guaranteed for the life of the rental and is disclosed as such in the lease. However, we want to improve so would like to look at better ways of communicating that to tenants at sign up. Thank you.

Response from Price Self StorageDec 19, 2017

James, I’m Kelly, the marketing manager for Price Self Storage. I have read your review and I’m very disappointed, as this is contrary to our mission and core value of providing all customers the same level of excellent service. Frankly I am saddened and shocked and very sorry that you experienced what you’ve described. Would you be willing to provide more detail and include the facility where you are renting, your account name and unit number? This is something we do not tolerate and if you’d like I can look into it further. It’s just not acceptable nor any part of our culture. Please let me know, [email protected]

Response from Price Self StorageDec 19, 2017

Colleen, I'm sorry that our pricing did not work out for you. We strive to be very competitive in the geographic market place. Thank you for the feedback, we are always looking for ways to improve.

Response from Price Self StorageDec 6, 2017

Hello Don, I'm sorry that our courtesy cart policy isn't convenient for you. Over the years, we've experienced theft of the cart and have implemented a system that requires the tenant to leave their ID and use a token for the cart. This ensures that carts are made available for everyone who needs them and they don't disappear from our property. Thank you for the feedback, it allows us to examine our policies and look for ways to improve.

Response from Price Self StorageDec 5, 2017

Hi there. Thank you for providing us feedback. I would like to point out that we don't allow tenants to leave trash at the facility. It has been our experience that the trash fills up and overflows with unwanted items that tenants decide they no longer want to store and don't want to take with them. This taxes our maintenance and makes it difficult to keep the facility clean for all, in addition to adding costs to our trash service. Not all of our units have lights, but some do. We don't provide electrical outlets because the units are designed and zoned/coded for storage, not any kind of working electrical appliances or equipment. Lastly, the closing time is not something we arrived at lightly. Over the years, we have determined that this is the most effective time for the property to close, as it allows our staff to effectively walk the property and ensure that all tenants have indeed exited the facility. This closing time presents the most secure time for all who store their belongings with us, as it keeps people off the property at night, thus ensuring a more secure facility. Thank you, Kelly M. - Marketing Manager.