PriceLabsReviews of pricelabs.co

If you're on the pay per use (1% commission plan) PriceLabs will assess charges even if you obtain a booking offline from any channel connected to PriceLabs. You do all the leg work, and they get paid!

Awful tool ...full of errors...I had unpaid unsynced accounts and they still synced prices and 1 night MLS UNAUTHORISED which overrode every tool I could have to amend those figures...took a few good weeks to realise where the wrong prices and pls came form... overall a very ineffienct and inaccurate tool...shame..

It's not a good feeling to realize I've been overpaying for years without knowing it, with PriceLabs offering very little in return. PriceLabs seems to have technically covered their bases. They mention their "listing mapping" feature can reduce your invoice… I've now learned it's a line at the bottom of every upcoming payment email, and it's covered in help articles if you dig for it. But if you have no reason to suspect anything's wrong, why would you comb through the fine print of a routine billing email, or go digging through help articles and trainings looking for a feature you don't know exists? Also, what homeowner has time for hours of trainings if you think your listings are working correctly? The dashboard itself, and the tutorial video linked from the main help page, don't mention savings at all… so unless something tips you off, there's nothing pointing you there. That's exactly what happened to me. I overpaid roughly $290 over two years without any indication something was off, despite contacting support multiple times along the way. It was only by chance, a "master class" I happened to notice being offered (I've only ever gotten two emails about one), that I started asking questions and found out what I'd been missing. When I found out and asked for a refund, PriceLabs said they couldn't offer more than $55.96. I'm super disappointed. They should ensure that their customers actually understand this better.

They can't improve basic parts of the platform upon request, and they have already mis-entered a major event, so I lost booking revenue on top of it. At this point, I'm starting to look elsewhere for booking platform options.

Just horrible. Don't do it! I signed up for a free 30 day trial. They got the pricing and minimum stays all wrong. My rental on the beach in San Diego they priced at $100/night in August. Just ridiculous. Also they have no customer service phone number and communication with them is a nightmare.

⭐ 1 étoile (et encore, parce qu’on ne peut pas mettre 0…) Je me suis inscrit aujourd’hui pour tester leur offre gratuite d’un mois. Résultat : en 15 minutes à peine, j’ai compris que leur solution ne correspondait absolument pas à mes besoins. Je décide donc simplement de supprimer mon compte… et là, surprise : aucun bouton, aucune option claire dans les paramètres. Rien. Il faut obligatoirement passer par un email. Sérieusement ? J’envoie donc un mail, en précisant clairement que je ne souhaite pas être démarché ou convaincu de rester. Et pourtant… en une seule après-midi, j’ai dû répondre à 3 mails (qui ressemblent fortement à des réponses automatiques) pour répéter encore et encore la même chose : je veux SUPPRIMER mon compte. Et le pire ? Mon compte est toujours actif à l’heure actuelle. Processus volontairement compliqué ? Mauvaise gestion ? Dans tous les cas, expérience utilisateur catastrophique. J'ai fini par faire un ticket (salé) directement depuis leur site internet et la surprise, le temps d'écrire cet avis, j'ai reçu un mail d'une vraie personne s'excusant et me promettant que mon compte sera supprimé rapidement et que je ne recevrais plus de communication de leur part. Bref à fuir !

This is scam! Don't trust this platform! I had an onboarding call and set up all my listings on this platform. Hours of work! Just to learn that it will disregard the maximum that i put in the price range and will put a crazy high price for all my listings. We stopped receiving bookings! ZERO new booking and the next two weeks of the calendar are empty. Wasn't it suppose to be smart and decrease prices because of zero occupancy in the next two weeks? When i descreased prices manually, it took 30 minutes to sync even though i pressed sync now. When i cchecked, the prices didnt change at all! Even though it says the prices were updated 2 minutes ago. Also, i put mark ups for booking com and airbnb and they are not reflected at all! The support is completely useless! Dont waste your money and time with them. These people are scammers. They deliver zero promises. Its all marketing. You will loose money because of them. Shame on Price Labs!

I operate a single property listed across various platforms using one PMS. Despite only having some listings synced for approximately four days, I was charged the full $60 by PriceLabs. The billing structure appears to be fully automated, with no apparent pro-rata adjustment for short-term or partial-month usage. Even if a listing is synced for only a few days, the full monthly fee is applied. This lack of flexibility is concerning, particularly for small-scale operators. Based on my experience, this pricing model does not seem designed to support small businesses or single-unit hosts. At $60 per month for one property, the cost significantly impacts profitability — to the point where one questions whether it is financially viable. It begins to feel as though one is hosting primarily to cover software fees rather than generate income. I will be reviewing alternative competitors that offer more transparent, proportionate, and small-business-friendly pricing structures. In its current form, this service does not align with the needs of smaller operators.