PriceLabsReviews of pricelabs.co

Response from PriceLabsFeb 3, 2026

Hello, We sincerely apologize for your experience with our customer service. We recognize how frustrating waiting for support can be and understand that prompt assistance is crucial. We currently offer screenshare calls, which we believe are more effective than phone calls. These are usually scheduled for 15 minutes but can be extended if needed. We’ve shared your feedback with our support team to improve our response times and ensure our users can access the help they need promptly. In the meantime, please reach out directly at 📧 [email protected], and we’ll prioritize assisting you so you can fully benefit from the platform. Warm regards, Anurag

Response from PriceLabsJan 27, 2026

Hi Andy, Thank you for sharing your experience candidly. We’re sorry to hear that PriceLabs did not meet your expectations—both in terms of pricing performance and, more importantly, your billing experience. We understand how frustrating it is to see a charge after you believe your subscription was canceled, especially when you’ve already reached out with supporting details. That’s certainly not the experience we aim to provide, and we appreciate you calling this out. While we can’t discuss account-specific details publicly, our team is always open to reviewing such cases again to ensure everything was handled correctly and fairly. Regarding performance, results can vary depending on market dynamics, listing setup, and how long the tool is actively used, but we understand that if you didn’t see meaningful improvement, that impacts trust just as much as the billing concern. If there’s anything else you’d like to discuss, please feel free to reach out at 📧 [email protected]. We’d genuinely appreciate the opportunity to review this more closely and address your concerns. Warm regards, Anurag

Response from PriceLabsJun 10, 2025

Hello Bharat, We’re sorry to hear that your experience hasn’t met expectations. We understand your concerns about mobile usability, pricing strategy alignment, and the value you're receiving. Our support and product teams have been actively working to review your account, address your feedback, and identify paths forward. We’re continuing to look into your concerns to ensure a resolution, and we appreciate your detailed input — it’s helping us better understand where we need to improve. Warm regards, Anurag

Response from PriceLabsMay 2, 2025

Hello Sean, We’re sorry to hear about your experience and the delays with the integration — this isn’t the level of support we strive for. Since this was a custom setup, it required coordination with specific team members, which unfortunately led to slower-than-usual response times. The API key has already been shared with you via email, and our finance team will contact you shortly regarding the contract. We’re reviewing our processes to ensure this doesn’t happen again. Thank you for your patience. Please feel free to reach out if you have any further questions. Warm regards, Anurag

Response from PriceLabsMar 14, 2024

Olá Ana, Lamentamos saber que você teve problemas para participar da nossa sessão de treinamento. Entendemos que isso pode ser frustrante e pedimos desculpas por qualquer inconveniente que possa ter causado. Acesse este link para se registrar em próximas sessões de treinamento ou assistir a sessões pré-gravadas: https://hello.pricelabs.co/training/ Caso precise de mais ajuda, entre em contato conosco pelo e-mail [email protected]

Response from PriceLabsJan 5, 2023

Hi Andrea - apologies that your experience with PriceLabs was not as expected. The support team did reply to your inquiry and made clear that the issue you were raising was not a bug but, in fact, a setting that was not done on your account. We understand that PriceLabs may not be for everyone as there are settings that need to be done on the user's end. Having said that, we are constantly working on improving the service.